Quality Specialist

Location: #101-19347 24 Ave Surrey, BC, V3Z 3S9
This is a full-time - onsite position.

At Saje Natural Wellness, we're nature's original farmacy, blending the superpower of plants so you can remedy real life, naturally. And like nature, we're continually growing! As we continue to build our team, we're seeking talented people to join us: in our stores, support offices, and distribution centres. We are a purpose-driven, people-first organization where collaboration, innovation and entrepreneurial mindsets thrive.

We look for individuals who have drive and warmth, agility and passion, and keep customer experience at the centre of everything they do.

At Saje, you’ll connect with a dynamic community and make a positive impact. Join our team and grow your career, alongside the most talented, hard working, and kind-hearted people out there.

Reporting tothe

Director, Distribution & Logistics, the Quality Specialist is responsible for the development and implementation ofall

Quality Control programs to ensure that products and components meet Saje’s quality expectations. Products are inspected against defined inspection criteria and released in a timely manner toensuredelivery of consistent quality, safe and regulatory compliant products to internal and external customers.

All Saje Team Members are responsible for contributing to Saje’s culture andmaintaininga positive environment for themselves and their peers.

• Support day-to-day execution of the QC program across Vancouver and Toronto distribution centres.
• Work with DC Operations to support compliance with quality and regulatory requirements.
• Assist with product approval and release activities in collaboration with co-manufacturers.
• Monitor quality activities within distribution and logistics operations.
• Maintain cGMP documentation and support training tracking.
• Perform inspections and quality checks on inbound, outbound, and stored goods.
• Assist with internal and external audits, including documentation and corrective action follow-up.

• Support raw material and finished goods verification testing in alignment with NHP, OTC, and product category requirements.
• Coordinate sample submissions and support review of testing results with R&D and Sourcing.
• Maintain the product retention sample program.
• Support execution of long-term stability testing activities.
• Assist with administration of the Product Shelf Life and Control System.

• Track quality performance metrics and elevate issues as required.
• Support investigations into quality incidents and customer complaints using root cause analysis.
• Document and follow up on corrective and preventive actions (CAPA).
• Identify recurring issues and suggest process improvements.
  
  Assist with updates to SOPs and work instructions.
• Support product hold and recall activities, including inventory coordination.

• Maintain accurate quality records, logs, and documentation.
• Support document control updates, including SOPs, work instructions, and forms.
• Prepare routine quality reports for operational review.

• Work cross-functionally with Operations, Logistics, Supply Chain, and Customer Experience to address quality matters.
• Provide day-to-day quality guidance to operational teams.
• Support quality review of new processes, vendors, and products.

• 2–4 years of experience in Quality Assurance and/or Quality Control within manufacturing, distribution, or regulated consumer goods environments.
• Working knowledge of cGMPs and Quality Management Systems (QMS).
• Familiarity with regulatory requirements for NHP, OTC, or other regulated product categories.
• Experience performing inspections, quality checks, and documentation reviews in warehouse or production settings.
• Exposure to quality investigations, non-conformances, and CAPA processes.
• Experience supporting internal, third-party, or regulatory audits, including documentation preparation and follow-up activities.
• Familiarity with raw material and finished goods testing processes, retention samples,…