Director of Operations and Personnel

The Director of Operations and Personnel is responsible for overseeing and strengthening the operational infrastructure and people systems of our charity, Learn. Develop. Succeed. (LDS). This role ensures that all programs, locations (in-person and virtual), and team members are supported through effective systems, policies, and practices that align with LDS’ mission, values, and growth goals.

Working closely with the Executive Director, Senior Managers and Support Team, the Director of Operations and Personnel provides both strategic oversight and hands‑on leadership to ensure organizational sustainability, operational excellence, and a positive, respectful workplace culture.

• Organizational Operations & Infrastructure:
• Provide strategic leadership for the day‑to‑day operations of the charity, ensuring smooth functioning across all locations and virtual environments.
• Oversee physical and digital operations, including workflows, project management tools, IT systems, and other tools and systems that support staff team, families, learners and programs. Oversee IT and assistive technology (IT/AT) policies and systems that support staff productivity and service delivery.
• Ensure team members have access to appropriate tools, training, and support for technology use across the organization.
• Anticipate organizational growth and operational needs, developing and implementing scalable solutions to meet increasing demand.
• Lead planning and oversight of facilities, spaces, equipment, and supplies, ensuring safe, effective, and welcoming environments.
• Supervise the Senior Manager, Finance on operational budgeting, resource allocation, and cost‑effective planning.
• Oversee all human resource functions, including employee records management, ensuring compliance, accuracy, and confidentiality.
• Oversee and direct processes for recruitment, hiring, onboarding, progression, and retention for all salaried and contract positions.
• Support review processes, including support plans and ongoing personnel development.
• Monitor, facilitate and celebrate employee milestones, anniversaries, and professional growth within the organization.
• Lead on workplace health and (physical and mental) safety, including Work Safe compliance, regular training on policies and procedures, sitting on the organization Joint Health and Safety Committee, and other matters.

• Champion a positive, inclusive, and values‑driven workplace culture that reflects LDS’ commitment to respect, inclusion and collaboration.
• Develop, implement, and maintain HR and operational policies that support staff wellbeing, accountability, and organizational consistency.
• Serve as a resource for team members on workplace policies, expectations, and professional conduct.
• Lead on conflict resolution and sensitive personnel matters, in collaboration with the Executive Director.

• Act as a key member of the Leadership & Support Team, contributing to strategic planning and organizational decision-making.
• Supervise and support key team members in HR, Operations and Finance, including delegation, coaching, mentorship and capacity‑building.
• Work closely with the Senior Management Team to align operational systems with program delivery and instructional needs.
• Provide operational insight and reporting to the Executive Director and occasionally the Board of Directors or its Committees.
• Take on additional tasks and projects as required to support organizational priorities and growth.

• Strong mission and values alignment
• Bachelor’s degree in HR, Business Administration, or related field and ideally an advanced degree in the same
• 8–12+ years progressive HR and operations experience
• 3–5+ years in senior leadership
• Strong knowledge of BC employment law, policy and compliance frameworks
• Experience scaling systems in a growing organization
• Experience working in or serving on a volunteer board of a nonprofit
• Proven people leadership experience, with an ability to be trusted, and balance empathy and accountability
• Confident and clear communication style and exceptional…