Terminal Manager

Lead one of the busiest, most strategically important terminals in our network. We’re looking for a driven, resilient, and hands-on Terminal Manager to lead our high-profile Surrey Terminal. This operation is fast-paced, complex, and central to our network—and we need a leader who brings clarity, confidence, and energy to every shift. If you thrive in dynamic environments, excel in unionized settings, and know how to rally teams around big goals, this is a chance to make a major impact.

As Terminal Manager, you’ll oversee all day-to-day terminal operations, ensuring freight moves safely, efficiently, and on time. You’ll guide teams, optimize processes, maintain top-tier safety standards, and set the direction for long-term growth.

• Lead all terminal functions: dock operations, yard management, routing, dispatching, freight flow, and equipment utilization.
• Develop short- and long-term plans aligned with corporate goals.
• Maintain optimal staffing levels, schedules, and resource allocation during fluctuating volumes.
• Monitor KPIs; productivity, service, damages, turnaround times and drive continuous improvement.
• Lead confidently through peak seasons, disruptions, and high-pressure situations.

• Apply deep knowledge of LTL freight handling, cross-docking, routing, loading patterns, and shipment flow.
• Review manifests, load plans, driver logs, and trailer metrics daily to resolve issues and keep operations compliant and efficient.
• Anticipate bottlenecks, volume changes, and network impacts before they occur.

• Ensure full compliance with federal, provincial, and municipal regulations.
• Champion a strong safety culture, with consistent use of procedures and PPE.
• Maintain up-to-date documentation, SOPs, and regulatory requirements.

• Lead a diverse team of managers, supervisors, dispatchers, and frontline employees.
• Coach, mentor, and develop talent while promoting accountability and engagement.
• Maintain strong labor relations: navigate grievances, contract language, and disciplinary processes collaboratively.
• Foster open communication and a positive, respectful team environment.

• Build strong relationships with key accounts and respond quickly to service issues.
• Identify root causes and deliver long-term solutions.

• Manage terminal budgets including labor, maintenance, and consumables.
• Identify cost-saving opportunities and improve operational efficiency without sacrificing safety or service.

What Makes You a Great Fit:

• 5+ years of labor relations experience in a unionized environment.
• 6+ years of management experience, including 5+ leading managers/supervisors.
• Strong LTL freight operations knowledge.
• Proven ability to lead, delegate, and drive performance in fast-paced environments.
• Experience coaching, training, and developing employees.
• High emotional intelligence, resilience, and strong execution skills.

• Experience leading through peak volumes and operational disruptions.
• Strong analytical and decision-making abilities using KPIs and data.
• Track record of developing high-performing teams.

• Experience with terminal management systems, AS400, or similar software.
• Exposure to cross-functional or corporate-level initiatives.
• Knowledge of lean or continuous improvement practices.

If you're ready to lead a flagship terminal and take on a role where your decisions shape daily performance and long-term success, we’d love to hear from you.

Make a Difference:
Be part of a mission-driven company, giving back to the community and making the world a better place! We support over 25 non-profit organizations and local charities every year through either monetary donation or volunteer work. We also match employee donations up to $150 per employee per year to ensure we can support the organizations that matter to you.

We've got you covered! - From comprehensive Health and Dental plans to Long Term Disability coverage plus a solid Pension Plan to help you build your future - our benefits are as awesome as our team!

Health is Wealth:
Enjoy…