Director of Operations

Overview
Director of Operations  –

Location:

Greater Vancouver (in-office with regular branch travel) |

Reports to:

President |  Direct Reports:  Branch Operations Leaders, Supply Chain

Compensation:  $145,000–$165,000 base salary + performance bonus, vehicle allowance, benefits, and vacation

About the Company
Our client is a well-established, multi-branch distribution organization operating across Western Canada. With continued growth and increased operational complexity, the business is seeking a Director of Operations to bring structure, consistency, and accountability across branch operations and supply chain functions.

This role is central to the organization’s success. Operations is the engine of the business, and this leader ensures the company delivers on its commitments to customers, employees, and stakeholders.

Why This Role Exists
Operations is the backbone of the company. This role exists to strengthen execution across branches, align sales and operations, improve visibility through KPIs and reporting, and ensure safety, financial discipline, and operational excellence are embedded throughout the organization.

You are the link between strategy and execution — ensuring what is promised gets delivered.

Key Responsibilities
Business & Branch Support

Lead monthly branch financial reviews and performance discussions

Oversee monthly safety meetings, JHSC programs, and compliance initiatives

Lead annual budgeting and forecasting in partnership with leadership

Conduct semi-annual performance reviews for operational leaders

Support recruiting, hiring, performance management, and terminations as needed

Oversee building, fleet, and equipment asset management

Prepare and present regular operational reporting to the leadership team

Business Operations Leadership

Establish, track, and manage operational KPIs across branches

Conduct regular one-on-one meetings with branch leaders

Provide day-to-day operational support to branches as issues arise

Lead employee training, coaching, and development initiatives

Execute tactical operational projects and process improvements

Conduct regular branch visits and operational audits

Participate in monthly leadership team meetings

Maintain bi-weekly one-on-ones with the President

Business Growth & Strategy

Support annual planning, goal setting, and performance reviews

Lead CAPEX planning and execution

Participate in annual strategy off-sites and long-term operational planning

Candidate Profile
Experience

Senior operations leadership experience within distribution, manufacturing, building materials, or related industries

Proven ability to lead multi-site operations and supply chain functions

Strong financial acumen with experience reviewing branch P&Ls, budgets, and KPIs

Hands-on leader comfortable operating in fast-paced, under-structured environments

Experience driving operational discipline, process improvement, and accountability

Education

Bachelor’s degree in Business, Operations Management, or a related field

Lean Six Sigma certification or formal training in Operational Excellence strongly preferred

Leadership & Personal Attributes

Strong people leader with the ability to coach, develop, and hold teams accountable

Pragmatic, calm, and solutions-oriented under pressure

Highly organized with strong follow-through

Comfortable being visible in the business and spending time in branches

Trusted partner to senior leadership

Why This Opportunity

High-impact leadership role with direct influence on business performance

Opportunity to shape and modernize operations across a growing organization

Strong leadership seat at the table with ownership and executive team

Competitive compensation and long-term career runway

DMC Recruitment has been retained for this position.

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