Enforcement Operations Manager

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The Enforcement Operations Manager provides strategic leadership and operational oversight for all enforcement activities within the Bylaw Enforcement and Licensing Services Division. This role ensures high standards of service, accountability, and continuous improvement while managing complex enforcement challenges and community issues.

This role provides leadership and strategic direction for all enforcement operations, overseeing Enforcement Managers and multiple enforcement teams to ensure effective, consistent service delivery. It is responsible for managing divisional budgets, analyzing expenditures and contracts, and developing policies, operational plans, and performance metrics to optimize efficiency and accountability. The position also leads and coordinates the work of four Bylaw Enforcement Managers and specialized teams, ensuring alignment with organizational priorities and regulatory requirements.

The position prepares corporate reports and recommendations for Council and its Committees and represents the division at Council meetings, public safety forums, and community events, often in environments with media presence. The role demonstrates strong expertise in conflict resolution, community engagement, and performance management, particularly within complex, unionized environments.

This role oversees public education initiatives aimed at promoting understanding of and compliance with City bylaws and regulations. It responds to media inquiries and proactively communicates divisional work through internal and external channels to enhance transparency and public awareness. In addition, the position coordinates joint operations with other City departments and external agencies to address complex community issues, including illegal construction, property standards, homelessness, and public safety concerns.

This role leads large-scale operational planning, emergency preparedness, and staff development initiatives, ensuring that teams are well-prepared and equipped to meet organizational goals. It navigates political and organizational complexities while upholding the City’s core values of community, service, integrity, innovation, and teamwork. The position also ensures timely and effective training for frontline staff, monitors compliance through data-driven decision-making, and develops and implements policies, standard operating procedures, and service delivery standards to support consistent, high-quality enforcement operations.

• Diploma or degree in Criminology, Business or Public Administration, or a related discipline.
• Minimum 8–10 years of progressive experience in municipal or public sector administration, including at least 7 years in a managerial or leadership role.
• Experience with bylaw licensing, unionized environments, collective agreements, and regulatory administration preferred.
• Strong technical skills in report and policy writing.
• A valid driver's license and safe driving history
• Strong leadership and team development skills.
• Excellent communication, conflict resolution, and negotiation abilities.
• Thorough knowledge of municipal bylaws, licensing regulations, and enforcement procedures.
• Ability to manage risk with an Occupational Health and Safety lens.
• Proven ability to manage large enforcement programs and coordinate with multiple departments and agencies.
• Skilled in budget management, operational planning, and service delivery improvement.
• Ability to remain calm and decisive in high-pressure or emergency situations.

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

• M3 - $135,720 - $159,671
• This position requires completion of a Police Information Check.
• Successful applicants must provide proof of qualifications