This salary range reflects our reasonable estimate for the role. Final compensation may vary based on your experience, qualifications, and other relevant factors.
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Integration & Automation Developer III
As a member of the Service Enablement Team, you will design, develop, and maintain integration and automation services that support internal collaboration and operational efficiency at Safe Software. You will take ownership of critical systems, including integrations between help desk software and issue tracking systems, Customer Success Management (CSM) platforms and product discovery tools, and automation pipelines that transform internal work items and metadata into externally published documentation and customer-facing content.
You will also contribute to AI-driven automation initiatives, such as an AI-assisted triage system for work items, which helps automate classification and routing decisions and improves cross-team visibility.
This is a hands-on integration and automation role for someone who enjoys working with APIs, event-driven workflows, and service pipelines across modern cloud and SaaS platforms.
We welcome applicants from diverse backgrounds. Even if you don’t meet every listed qualification, we encourage you to apply. We value curiosity, problem-solving, and a willingness to learn.
About The Team
The Service Enablement Team (SET) is part of the Information Services department. We integrate data, tools, and processes to drive innovation, collaboration, and efficiency. Our systems connect departments and automate routine workflows, enabling Safe Software to scale effectively.
Our projects support nearly every part of the organization, from Customer Success to Product Development. We are a remote-first team distributed across Canada, and we value clarity, collaboration, and continuous improvement.
What You’ll Be Doing
As an Integration & Automation Developer III, you will:
Qualifications, Skills, and Competencies
At Safe Software, we welcome diverse backgrounds and experiences. While not all candidates will have everything listed, the most successful candidates will bring many of the following:
What We’re Looking For:
Experience integrating LLM-based services (e.g., the OpenAI API or similar) into automation workflows for decision-making and enrichment, applied to tasks like…
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