Global Systems Engineer

Position Overview

Reporting to the Global Digital Workplace Management (DWM) manager, the Global Systems Engineer will leverage their expert knowledge of Microsoft 365 services to architect, configure and administer MS TEAMs, Exchange online, end-to-end mail flow, ENTRA  M365 services to drive improvements in user experience, security and increase in productivity across the enterprise. This role is the subject matter expert for the platform, requiring technical aptitude, depth of experience and a willingness to continually stay abreast of Microsoft platform technologies around end-to-end mail flow, TEAMs, Copilot, as well as Exchange Server platform capabilities.

Finning International Inc.

1

Permanent

• Great people and place to work with a hybrid work opportunity
• Career advancement and training opportunities
• Pension and employee stock purchase plans with company contributions
• Extensive health benefits including group medical and dental benefits, and short-term and long-term disability benefits
• For this position, the expected salary range is between $110,000 and $125,000 annually. This range reflects our commitment to providing competitive compensation that aligns with industry standards and your qualifications.

Please note that the actual salary offer will be based on a candidate’s experience, qualifications, and fit for the role. We are dedicated to fostering an inclusive and equitable work environment, and this salary range is designed to support that commitment.

• Architect, design and implement enterprise Office 365 solutions with expert skills in end-to-end mail flow, Exchange online, Identity, Authentication, Administration, Implementation, Copilot and MS TEAMs. Provide strategic guidance to optimize service delivery of Finning’s software services globally. Liaise with regional IT infrastructure teams to unify service architecture.
• Provide high technical expertise and act as the “last line of support and expertise” with global and regional support teams and issues involving Office 365 or other Exchange and MS TEAMs software services.
• Analyze the design and assist various projects in the implementation of new technologies that integrate or inter-operate with existing software services and features. Ensure 3rd party products are integrated optimally with core infrastructure items.
• Ensure Digital & IT teams are able to test out new “edge” products without impacting production systems. Support their efforts in finding differentiating services.
• Communicate with stakeholders on tenant additions and changes coming from Microsoft that may impact their accountabilities and remediate any concerns raised.
• Support various business initiatives by creating documentation and support procedures for projects that utilize software services and other Digital Workplace Management (DWM) related software services.

• 8+ years’ experience administering Microsoft’s core IT services such as Exchange online, end-to-end mail flow, MS TEAMs, Active Directory, Azure AD and related Microsoft services and platforms.
• 4+ year technical degree in an IT related field
• 5+ years’ experience using Power Shell in a production environment.
• 5+ years’ experience administering Office 365 tenants.

• Excellent communication skills, problem framing, problem solving and critical thinking. Ability to analyze complex issues logically, identify root cause and propose practical solutions with a focus on User Experience and Security. Emotionally intelligent, excellent time management and prioritization skills. Works effectively in cross-functional teams, builds trust and maintains positive relationships.
• End-to-end mail flow, Exchange Server, Exchange online, Exchange SE
• SMTP, Mail Connectors, Mail Clients
• Mail Hygiene - DFO and Proofpoint ideally
• Microsoft Teams, Teams Voice, Copilot
• Complex Teams Voice experience with SBC/SBA knowledge is a plus
• Experience with Teams Rooms is a plus
• Microsoft 365 Services, Entra , Licensing, Purview
• Places/Modern Room Finder
• SharePoint/One Drive
• Microsoft Graph, Power Platform
• Solid understanding of…