Manager, Special Accounts

"We exist to unite working people to build a just world"

As a member‑owned financial cooperative and the largest fully unionized credit union in B.C., Community Savings Credit Union exists to serve our members and strengthen our communities—not to maximize profits. For over 80 years, we’ve made a meaningful impact by supporting working families, advocating for social justice, and creating positive local change. Our team is passionate about transforming our Social Purpose into action and contributing to a more just and equitable world.

We are dedicated to ensuring that all candidates are treated fairly and without discrimination throughout the recruitment process.

Community Savings Credit Union acknowledges the Indigenous Peoples on whose traditional territories we live and work.

The Manager, Special Accounts, is responsible for the day‑to‑day management of the Commercial Services Administration department and team, and for providing leadership related to the management of non‑performing and sub‑standard retail & commercial credit. Service excellence will be demonstrated by the effective collection of delinquent loans, mortgages, lines of credit, overdrafts and chargebacks referred to the department. The Manager is accountable for guiding results within the team by providing support and direction to staff to mitigate credit and fraud losses through proactive management of delinquency, foreclosures / collection activities and loan recoveries, while recognizing the need for creativity and imagination in developing solutions that reflect the best interests of both the member and the Credit Union.

• Proactively direct the management of delinquency, foreclosures, and loan recoveries.
• Develop, implement, and maintain policy/procedure to resolve / mitigate risk and loss for problem loans.
• Provide creative solutions that reflect the best interests of both the member and the Credit Union. Escalate issues outside policy to the Director, Commercial Credit and the SVP, Risk Management, with recommendations.

• Responsible for the review and accuracy of monthly and quarterly reports on delinquency, impaired loans, foreclosed properties, loan recoveries and any other information as required.
• Recommend restructuring options of existing credit requirements for retail and commercial.
• Make recommendations for loss provisions and/or write‑offs.

• Guides and directs branch staff to ensure delinquent members are contacted promptly with the aim being to resolve overdue accounts in a manner that respects the values and social purpose of CSCU.
• Directs communications with members, commercial syndication partners and other parties as required to facilitate resolution of non‑performing loans, including proactive communication and management of legal counsel.

• Actively looks for efficiencies in policy and procedures and champions these changes within the department and the Credit Union.
• Acts as a resource to other areas by providing input and analyzing risk on credit policy, procedures and products.

• Leads and conducts post‑loan review processes for retail and commercial lending facilities.
• Examines compliance with credit procedures and overall creditworthiness.
• Report findings and risk mitigation and remediation recommendations to senior management and relevant committees.

• Support / project manage corporate initiatives as assigned and proactively identify areas of significant risk to the Credit Union, managing the project from initiation to close.

• Proficient knowledge of spreadsheets, work processing, and other work‑related computer programs/systems. Proficient knowledge of the banking system / previous experience with banking systems.
• Must have and maintain expert knowledge of legislation regarding credit and credit‑related matters to minimize the risk to the credit union, including potential class action suits.
• Good understanding of the Personal Property Security Act, Business Practices and Consumer Protection Act,…