Member Service Specialist

Prospera Credit Union – Member Services Specialist

• Provide exceptional service to members in person, over the phone, and through digital channels.
• Support members with day-to-day banking transactions and offer personalized financial guidance.
• Promote and educate members on Prospera’s products, services, and digital tools.
• Identify opportunities to deepen member relationships and refer to internal specialists as needed.
• Ensure accuracy in documentation and compliance with internal policies and regulatory standards.
• Foster a positive, inclusive, and collaborative team environment.

• A genuine passion for helping others and making a difference in your community.
• Previous experience in customer service or financial services is an asset.
• Excellent communication, interpersonal, and problem-solving skills.
• Comfort with technology and a willingness to learn new systems and tools.
• A collaborative mindset and a commitment to continuous improvement.

• Competitive Compensation:
  Starting salary range of $40,000 to $50,000 annually, based on experience and internal equity.
• Flexible Benefits Program:
  Customize your benefits to suit your lifestyle and needs.
• Defined Contribution Retirement Plan:
  Helping you plan for your future.
• Educational assistance for finance-related certifications, licensing, and coursework to support your professional growth and career advancement.
• Time Off:
  Vacation, wellness days, and “Prosperian” days to support your well-being.
• Professional Development:
  Ongoing training, mentorship, and career growth opportunities.
• Supportive Culture:
  We’re proud to be a Great Place to Work certified organization.

Please note: The successful candidate will be required to complete a background check, including criminal, credit, and reference verifications.