Financial Aid Assistant - Competition

Financial Aid Assistant – Competition

Kwantlen Polytechnic University (KPU) is more than just a place to learn; it's a university powered by the people who live and work here—students, staff, and faculty alike. As one of BC’s Top Employers, we strive to implement initiatives that will attract, support, engage, and retain KPU’s people and create an environment where all employees see themselves as contributing to student learning.

Join us today and transform your future!

Competition : 4399

Internal Closing Date: Open Until Filled

External Closing Date: Open Until Filled

# of Openings: 1

Salary Information: 9 - BCGEU Pay Grid - $30.34 to $33.88 per hour

Employment Type: Temporary Full Time

Workplace Type: Hybrid

Employee Group: Support Staff (BC General Employees Union)

Days of Work (BCGEU): Monday, Tuesday, Wednesday, Thursday, Friday

Hours of Work (BCGEU): 8:30-4:30

Hours per Week (BCGEU): 35

Reporting to Coordinator, Student Financial Assistance this position is responsible for responding to student inquiries and provide guidance and advice regarding student awards and financial assistance programs; review student applications for awards and financial assistance; process student information and data related to Financial Aid Assistant and government financial assistance programs.

• Minimum 2 years of post-secondary education – bachelor’s degree preferred – accompanied by a minimum of 2 years related experience in a post-secondary setting.

• Demonstrated experience working with student awards and financial assistance programs inclusive of ABESAP/AUG, government student loans and grants.
• Demonstrated customer service experience in a fast-paced complex setting dealing with sensitive situations calling for the use of empathy, diplomacy and tact in the delivery of information.
• Demonstrated ability to communicate patiently and effectively with a diverse range of people and situations.
• Excellent oral and written communication skills.
• Demonstrated working knowledge of the Student Banner system, or a similar student records system (e.g., Colleague, People Soft).
• Proficiency with Microsoft Office (e.g., Word, Excel) at an intermediate level.
• Minimum of 35 wpm keyboarding skills with an error rate of less than 10%.
• Aptitude for exacting and precise work; must be detail-oriented.
• Excellent organizational skills, demonstrated ability to problem solve and ability to set priorities and multi-task.
• Demonstrated ability to handle confidential information appropriately.
• Ability to work independently, exercise good judgment and demonstrate initiative.

Salary and wage increments are in accordance with the Collective Agreement.

As a part of our total rewards offerings, KPU also offers extended health and dental benefits, healthcare spending account, generous vacation package, defined pension plan, parenthood top-up, sick leave, long-term disability, life insurance, professional development days, tuition waiver, in‑house training & development, inter‑campus transportation, and more!

Kwantlen Polytechnic University welcomes and encourages applications from equity-deserving groups and diverse experiences including, but not limited to, Indigenous people, racialized people, people with disabilities, and members of the 2S/LGBTQIA+ community.

If there are any barriers that you are experiencing or an accommodation that we can provide to support you through the application process, please reach out to us at .

Kwantlen Polytechnic University is committed to protecting the safety and welfare of employees, students, and the general public, and upholding the reputation and integrity of the University. For this reason, final applicants will be asked to undergo a background check.

We thank all applicants for their interest in employment with KPU. Only candidates who are legally eligible to work in Canada will be considered; only those selected for an interview will be contacted.

Visit  for more information on KPU’s workplace, culture and total rewards.