CSR & Dispatcher; Trades Background

This position will be responsible to respond to emergency and non-emergency calls for help and information while prioritizing and recognizing emergency requests. It will be essential to manage manpower to ensure the proper skillset is dispatched to the appropriate locations to ensure resolution and customer satisfaction.

This is an excellent career opportunity for a very personable and energetic person who has the temperament to diplomatically deal with both customers and internal team members in getting the job done. Prior experience in the service industry would be an asset.

What We Expect From You

• Take incoming customer calls, create work orders and triage to the appropriate technicians while maintaining the schedule.
• Establish customer rapport, encouraging repeat business and promoting the brand while provide a high level of customer service.
• Relay accurate information to technicians to ensure customer’s issues are met and that they receive a quality customer experience.
• Debrief with technicians after completion of calls to determine action for follow-up.
• Review customer accounts and proactively reach out to offer maintenance services
• Provide timely, accurate job reports/invoices to our customers
• Keep customers updated on all pending and recommended work.
• Maintain technician on-call schedule.
• Ensuring customer files in database are updated and accurate.

What We Offer

• Extended Health Benefits – SWR pays 100% of yours and your family’s insurance premiums for extended health after successful completion of probation period
• On-site parking
• Paid time off
• Room for Advancement
• Training and Professional development opportunities
• Salary range: $55,000 - $60,000

If you want to be part of something bigger than just a job, this may be a terrific opportunity for you. The successful applicant will work in a fun and lively environment where they will be appreciated and their work has a direct impact to the success of the company. If this sounds like you, spend a little time learning about us and if you get even more excited to be part of our team, send us your resume.

Job Types: Full-time, Permanent

Schedule:

• 8 hour shift

Experience:

• plumbing and/or drainage dispatching: 1 year (required)