Benefits Specialist

Overview

Join to apply for the Benefits Specialist role at Group

HEALTH Benefit Solutions
.

About GroupHEALTH

At Group

HEALTH, we’re proud of the work we do – but it’s how we do it that truly sets us apart. We’re a fast-moving, ever-evolving, stable organization with deep roots and a bold vision: to transform the way Canadians experience benefits. We combine agility with long-term stability to create meaningful impact.

Here, you’ll find more than just a job. You’ll find a purpose-driven, people-first culture where kindness, collaboration, and curiosity thrive. Whether you’ve been here fifteen years or fifteen days, you’ll notice right away – our people are genuinely invested in one another’s success and delivering exceptional experiences to our clients and plan members.

As a Benefits Specialist
, you will play a key role in delivering exceptional client service while managing the day-to-day administration and servicing of a dedicated portfolio of direct clients. You’ll act as a trusted point of contact, ensuring clear, timely communication, responding to inquiries, and proactively supporting client needs to drive overall satisfaction. This is a hybrid opportunity based in Surrey, BC
, offering a balance of in-office collaboration and remote flexibility.

• Engage with clients within a proactive service model, ensuring best in class service
• Service and support of retention and renewal process
• Support onboarding of new clients, ensuring a smooth transition
• Manage plan member eligibility in a Benefits Administration platform
• Educate clients and administer plans to carrier guidelines and policy plan design
• Engage with clients and providers by email, phone, and video meetings, as appropriate
• Manage claim and coverage inquiries
• Manage plan amendments, coordinating with internal departments and carriers
• Support clients with systems access and usability; provide support and training as users of multiple systems
• Responsible for maintaining accurate client documents
• Create and deliver client presentations as required

• High School Diploma required, post-secondary education an asset
• 2+ years of Customer Service experience in an office or professional services environment required
• Group benefits experience such as insurance carrier, TPA, consulting house, or advisor support an asset
• GBA courses/designation an asset

You will succeed in this role if you are:

• Client Centric – You prioritize and take action based on the needs of both internal and external clients, with a positive, can-do attitude.
• An Effective Communicator – You communicate clearly and respectfully, build strong relationships, and adapt communication styles with tact and diplomacy.
• Able to Embrace Change – You thrive in a dynamic environment, adapt quickly, and use challenges as opportunities for growth.
• Organized – You plan, prioritize, and manage your time effectively to meet deadlines.
• A Team Player – You collaborate, value diverse perspectives, and focus on shared success.

At…