IDC Liaison - British Columbia

Intelcom | Dragonfly

With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last‑mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting‑edge technology.

$68,250.00 - $85,313.00

Reporting to the Manager, Partnership Development, the IDC Liaison is responsible for strategically managing and developing the relationship between Intelcom and its Independent Delivery Contractors (IDC), in order to empower them to be as productive, compliant, and profitable as possible. Acting as a trusted advisor and business partner, this role ensures alignment between Intelcom’s strategic objectives and IDC performance, leveraging KPIs and operational insights.

The IDC Liaison plays a dual role of mediator and strategist, driving business value, fostering strong engagement, and ensuring compliance while promoting growth and collaboration.

• Align IDC performance with Intelcom’s strategic objectives through the use of KPIs and data‑driven insights.
• Identify win‑win opportunities that enhance IDC growth, operational excellence, and Intelcom’s delivery capacity.
• Advise leadership on partnership trends, risks, and opportunities, ensuring that IDCs are properly considered in internal strategy.

• Work with Operations, Network Planning, and Business Development to assess future delivery needs and ensure sufficient IDC capacity in designated markets.
• Provide input on partner selection, onboarding, and development strategies to address operational and customer demand.
• Ensure IDC scalability through volume forecasts and enforcement of delivery expectations.

• Build and maintain strong, trust‑based relationships with IDCs and act as their advocate internally.
• Mediate concerns and grievances constructively, applying negotiation and conflict‑resolution skills.
• Prevent risks of disengagement or dissatisfaction by fostering open dialogue and proactive problem solving.

• Ensure regular, transparent communication with IDCs regarding policies, products, services, and information sessions.
• Facilitate two‑way communication by gathering feedback from IDCs and sharing it with internal stakeholders to drive improvements.
• Represent Intelcom’s values and partnership approach consistently across all interactions.

• Maintain operational credibility by engaging regularly with stations and frontline teams to understand on‑the‑ground realities.
• Provide insights from field observations to refine strategic initiatives and operational improvements.

• Support and guide IDCs through policy changes, new technologies, or performance improvement plans.
• Act as a change champion by building understanding and buy‑in across partners and internal teams.

• Ensure IDC partnerships operate in compliance with independent contractor regulations, labor laws, and Intelcom standards.
• Identify potential compliance risks and recommend operational mitigation strategies.

This position has been opened to address a genuine organizational need within the company.

At Intelcom | Dragonfly, we move forward guided by strong values: collaboration, innovation, excellence, and responsibility.

We embrace diversity, ensure equity, and foster a true sense of belonging.

Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.