Business Development Manager, multi-family builders
Job Description & How to Apply Below
Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!
Our core values:
Integrity – We do what’s right, even when no one is looking.
Improvement – We do it well. Then we do it better.
Caring – We put ourselves in others’ shoes.
Authenticity – We like people, not pretense.
Determination – We kick down walls.
Are you a strategic leader with a passion for building strong teams and driving growth? Do you thrive in fast-paced environments where collaboration and execution matter? Trail Appliances is looking for a Business Development Manager (BDM) to lead and expand our Multi-Family Builder Sales team across BC. Reporting directly to the Director of Sales, you’ll combine hands‑on leadership with disciplined sales execution—overseeing team performance, implementing structured processes, and partnering across departments to deliver exceptional client experiences and achieve ambitious business goals.
As the Multi Family Builder Business Development Manager, you will
Lead and drive business development for a team of Builder KAMs, setting clear expectations for performance, accountability, and service excellence
Create and establish standardized sales processes, workflows, and best practices across the region, including quarterly sales reviews with each KAM, and bi-annualsupplierlearning sessions
Manageand elevate team performance through regular coaching, one‑on‑ones,performance reviews, andindividualdevelopmentplanning
Analyze sales activity, pipeline health, margins, forecasting accuracy, and regional performance against budget,leadingquarterlybusinessreviews with KAMs todrive accountability and target achievement
Partner with the Director of Sales to lead recruitment , onboarding, training, and retention initiatives, including the development of the KAM onboarding program
Drive consistent
ERPusage and data integrity to supportaccuratereporting, forecasting, and decision‑making
Oversee quoting, pricing, and contract executioninpartnership with the Manager of Service Operations and Contract Managerensuringaccuracy, consistency, and profitability
Manage KAM’sexpensebudgeting based on strategic market opportunities
Lead and support the resolution of escalated client, operational, and credit‑related issues
Collaborate with operations,delivery, installation, andclientservice teams to ensure seamless project execution
Co‑facilitate annual sales meeting with Director of Salesand contribute to regional sales planning and execution
Communicate critical information proactively to internal teams and, when required, toclients
Execute on Strategic Annual Sales Planas directed by Director of Sales
To be successful in this role, you have
Proven experience managing and coaching sales teams in aresidentialconstructionor complex B2B environment
Strong leadership, performance management, and employee development capabilitieswithaproventrack recordof driving results through team
The demonstrated ability to implement and enforce structured sales processes
A high levelof business acumen with strong analytical and decision‑making skills
Experience working with CRM systems, sales reporting, and forecasting tools
Excellent communication, organizational, and interpersonal skills
The ability to manage multiple priorities and deliver results within established deadlines
Bonus points if you have
Experience with in the appliance,developer, or construction supply industry
Prior responsibility for building and leading regionalsalesteams,withaccountabilityfor targets and performance
Exposure to change management or sales process transformation initiatives
Experience partnering cross‑functionally in matrixed organizations
Post‑secondary education in business, sales, or a related field
Who you’ll work with
Director of Builder Sales and Senior Leadership Team
Management team supportingKAMsandPCs
Operations,l…
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