Workplace Lead

About IEM

Industrial Electric Mfg. (IEM) is the largest independent full-line manufacturer of custom power distribution systems in North America. Founded more than 75 years ago in Fremont, California, IEM grew alongside Silicon Valley and today operates over 1.7 million square feet of manufacturing capacity. With $1B+ in annual sales and 10,000+ commissioned projects across technology, data centers, commercial, energy, utilities, healthcare, industrial, and infrastructure markets, IEM continues to deliver exceptional product quality, dependable service, and the flexibility to meet complex technical requirements at scale.

The Workplace Lead is responsible for ensuring a positive and productive work environment across all Surrey and surrounding city offices. This role serves as the supervisor and backup for Canada Receptionists, supports the rollout of workplace programs and initiatives, and oversees day-to-day operations, including ad hoc administrative needs. The Workplace Lead partners closely with vendors and helps maintain a space that reflects the company’s culture while supporting ongoing business growth.

We are seeking a customer-focused professional who has supervisor experience and is friendly, resourceful, and organized to join our team as a Workplace Lead. This person should be highly motivated and able to multitask, with the capacity to prioritize tasks under pressure. Proficiency in tools such as Microsoft Office Suite, SharePoint and Verkada is a plus.

• Backup to the Canada Receptionists when they are on breaks or out of office, either virtually from a different Canada office or in person.
• Greet, welcome and direct on-site visitors.
• Monitor visitor management system and issue visitor badges.
• Answer phone and in-person inquiries, providing general information to guests and employees.
• Perform administrative tasks such as mailing, data entry, creating POs, etc.

• Maintain a safe, clean, and organized office environment.
• Order and manage office and break room supplies.
• Assist with updating workplace documents and developing new policies and procedures.
• Helpdesk manager for the RE & Workplace team, ensuring timely resolution of workplace-related issues.
• Work closely with vendors to ensure a good partnership and seamless employee experience. Conduct regular business reviews to hold vendors accountable.

• Help organize and execute on-site events and special meetings, happy hours and VIP visits.
• Collect feedback and data from employees to be able to continuously improve.
• Help manage national event intake form.

In addition to the responsibilities listed above, the Workplace Lead may be asked, and must be able to successfully complete, the following responsibilities on an “as needed” basis:

• Assist with larger workplace projects and space planning
• Cross-collaborate with other teams and/or senior management
• Assist the broader facilities team, from admin-type tasks to rolling up your sleeves and moving items that weigh up to 20 lbs
• Be willing to work days longer than 8 hours

• Requirements include a high school diploma or GED
• Supervisor experience strongly preferred
• 3+ years of receptionist/administrative assistant and/or front desk experience
• Flexibility and customer focus are a must
• Strong organizational, written and verbal skills, attention to detail, and multi-tasking
• Proficiency in Word, Outlook, Excel and PowerPoint are also required

• Activities:
  
  Sitting – 80%
• Walking/Standing – 20%
• Lifting:
  Must be able to lift up to 20 lbs.
• Vision:
  Long periods of close work on computer screen.
• Mental Demands:
  Interpret, analyze, research and handle multiple tasks simultaneously.
• Environment:
  Climate controlled office space.

• Direct supervision of receptionists
• Provide guidance and mentorship to receptionist/office administrators, and step in as acting manager during the Senior Workplace Manager’s absence.

This will be a 100% onsite role working in IEM in Surrey, BC, Canada. There will be no regular travel, but may have opportunities…