Scheduler, Home Support Services
Job in
Surrey, BC, Canada
Listing for:
Fraser Health
Full Time
position
Listed on 2026-02-28
Job specializations:
-
Administrative/Clerical
-
Healthcare
Salary/Wage Range or Industry Benchmark: 28.85 - 30.53 CAD Hourly
CAD
28.85
30.53
HOUR
Job Description & How to Apply Below
Salary
The salary range for this position is CAD $28.85 - $30.53 / hour
Job Summary We are currently looking to fill a Casual opportunity for a Scheduler at Home Support Services located in Surrey, BC.
Benefits
- Comprehensive, 100% Employer-Paid Benefits:
Enjoy peace of mind with full coverage. - Generous Vacation Time: eligible employees can earn up to four weeks of vacation to recharge and relax.
- Benefit Portability:
Seamlessly transfer your benefits from another HEABC employer. - Immediate Pension Enrollment:
Secure your future with a defined municipal pension plan from day one. - Maternity Top-Up:
Receive an 87% top-up during maternity leave. - Trans Link Pass Subsidy:
Save on commuting costs with a 50% subsidy on Trans Link passes
* Eligibility based on employment status
Detailed Overview
Under the general supervision of the Manager or designate, coordinates and maintains the scheduling of designated Home Health/Home Support (HH/HS) staff to ensure provision of services to clients and compliance with relevant legislation; in collaboration with team members, initiates and updates schedules; relays information to HH/HS staff and clients; maintains accurate relevant documentation.
Responsibilities
Prepares and adjusts schedules for designated Home Health/Home Support (HH/HS) staff to meet client needs, client referrals, applicable collective agreement and care plan including daily, short and long term scheduling; contacts staff regarding the initiation or changes in schedules; documents cancellations, amends schedules, monitors and adjusts schedules to maintain regular hours of work.Records and obtains client intake information; relays information to HH/HS staff; informs client of regular scheduled service time and any change in service personnel or time of service.Receives client feedback, complaints and inquiries; defers to other members of the health team regarding specific feedback, inquiries and complaints and/or changes in client's status/schedule; advises Manager or designate of any difficulties in the placement of Community Health Workers (CHW).Receives calls and/or requests from staff regarding absences such as vacation, sick leave and other leaves of absence; assigns staff in accordance with applicable collective agreement upon approval of leave.Liaises with Manager or designate regarding issues such as staffing requirements and client concerns; reviews and verifies CHW timesheets and provides input into performance review of CHW's, as requested.Completes and maintains client records/reports ensuring that all information for the delivery and evaluation of service is complete; maintains relevant statistical information as required.Orientates new office staff to scheduling procedures and forms, as required.Performs other related duties as assigned.Qualifications
Education and Experience: Grade 12, plus an Office Administration Certificate and two (2) years' recent related experience, or an equivalent combination of education, training and experience.
Skills and Abilities:
- Ability to communicate effectively, both verbally and in writing.
- Physical ability to carry out the duties of the position.
- Ability to work independently and in cooperation with others.
- Ability to operate related equipment.
- Ability to plan, organize and prioritize.
- Ability to type at 20 wpm.
- Business writing skills.
- Knowledge of office procedures.
- Knowledge of medical terminology.
- Ability to analyze and resolve problems.
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