Program Assistant, Safe Haven Language Programs

Job Title:

Program Assistant - Safe Haven Language Programs

Status: Temporary, Full-Time (Union position)

Hours: 35 Hours a week
Schedule: Monday - Friday (9am - 4:30pm)
Grid: 10
Rate: $25.95/hr - $29.76/hr (starting at $25.95)

End Date: March 31, 2026

Date Posted: January 5, 2026
Closing Date: open until filled

Please note that internal applicants must apply by January 12, 2026
, internal applications received after this date will not be considered as internal and seniority will not apply and will remain open until filled.

DIVERSEcity Community Resources Society is currently seeking applications from qualified candidates for a Temporary Full-time position for the role of Program Assistant, Safe Haven Language Programs in Surrey, BC. Reporting to the Manager, Safe Haven, the Safe Haven Program Assistant is responsible for the maintenance of the language classes wait lists, student registration, client record keeping, Safe Haven customer services and a range of program support tasks.

• Performs client intake and registration, maintains knowledge of seat availability, and Safe Haven program eligibility requirements;
• Check supply inventories, order and purchase language program materials with approval from the Manager;
• Answers client inquiries and provides program information both in person, and over the phone;
• Maintains waitlist, contacts students when seats are available, registering and placing students in class and maintains student records;
• Performs duties related to the Safe Haven program, such as typing letters, monthly reports, class lists, waitlists, attendance, etc.;
• Acts as a liaison to Wraparound Support Workers providing referrals for Safe Haven clients;
• Liaises with assessor regarding client referrals and space availability;
• Compiles and maintains program statistical information and reports;
• Assist with setting up rooms and resources materials;
• Assist with program promotion to community services, the media and DIVERSEcity’s programs;
• Performs opening and closing office procedures.

• Post-secondary training or certificate in Office Administration or social services field;
• Minimum one year of relevant experience in administrative support, or a related field, or an equivalent combination of education, training, and experience;
• Understanding of immigrant and settlement issues, particularly those affecting refugee claimants and vulnerable populations;
• Excellent verbal and written communication skills in English;
• Strong organizational and time management skills;
• Ability to work collaboratively within a multicultural team setting;
• Excellent computer and Internet skills (advanced knowledge of MS Office, Excel and other databases);
• Typing speed of 50wpm;
• Competency with office equipment, procedures and business communications;
• Professional telephone manners and interpersonal skills;
• High level of accuracy and attention to detail in all tasks;
• Ability to handle multiple tasks and adapt to changing priorities in a fast-paced environment.

A Criminal Record Check is a requirement of employment.

Please note that we currently have staff on the recall list. If an applicant on the recall list applies to this vacancy, the provisions under Article 13.5 "Recall" of the Collective Agreement will apply and we will not consider internal applications from those with less seniority.

To apply, please upload your resume and cover letter as separate attachments. Please note that only Word or PDF formats can be accepted. As part of the application process, you will be prompted to complete a short questionnaire. Please ensure all questions are answered.

To view all opportunities at DIVERSEcity visit

This position is based in our Surrey office and is a blend of remote and in-person services. DIVERSEcity has implemented new safety procedures for in-office and in-person work, to view our safety plan, please visit  Successful candidates will be provided with the training and equipment to safely carry out their duties, ensuring the best protection for our staff and clients.

A comprehensive job description will be provided…