Driver Manager

Driver Manager –

Location:

Surprise AZ – Job Summary

The Driver Manager is responsible for training, evaluating, and supporting drivers in full compliance with local, state, and federal regulations. This role requires close coordination with drivers, internal staff, and management to address issues, maintain strong professional relationships, and collaborate across departments to ensure employees have the tools and environment needed to succeed.

• Apply principles and methods related to the movement of goods, including cost and benefit considerations.
• Provide exceptional customer service, including needs assessment, adherence to service standards, and monitoring customer satisfaction.
• Coordinate with drivers to ensure timely pickups and deliveries.
• Arrange periodic equipment maintenance as needed.
• Maintain costs and profits within established budgets.
• Track driver hours and mileage in collaboration with Load Planners to maximize productivity.
• Support cost-reduction initiatives.
• Monitor performance related to driver incidents, equipment failures, breakdowns, and other potential service disruptions.

• Maintain service rates that meet company expectations, including a 99.0% on-time service rate.
• Ensure drivers follow all safety regulations and that training methods are effective.
• Ensure dispatch protocols comply with both client and company policies.
• Demonstrate proficiency with administrative systems and procedures, including:
  • Transportation Management Systems (dispatching, order processing, etc.)
  • Microsoft Office and other business applications
  • Satellite tracking and communications software

• Communicate daily with drivers.
• Dispatch drivers for previous, current, and upcoming assignments.
• Update TMS orders accurately and promptly.
• Provide ETAs for pickups and deliveries.
• Track and trace shipments.
• Manage rail billing, tracking, tracing, and communication with customers and dray partners for intermodal operations.
• Perform other duties as assigned.

• Degree in business or related field preferred
• Proficient in Excel and Word
• Knowledge of CDL, DOT, and HOS standards
• Familiarity with federal, state, and local transportation and intermodal regulations
• Minimum of 3 years’ experience in the transportation industry preferred

• Medical, dental, and vision insurance available after 30 days of full-time employment
• 401(k) with 35% company match
• Company-paid life insurance
• Paid time off
• Disability, accident, and critical illness insurance
• Performance-based bonuses

Hermann Services is proud to be an Equal Opportunity Employer.