Cashier, Retail
Listed on 2026-01-01
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Retail
Customer Service Rep, Retail Associate/ Customer Service -
Customer Service/HelpDesk
Customer Service Rep, Retail Associate/ Customer Service
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.
ResponsibilitiesEssential Job Functions:
- Greet, engage, and assist customers actively and visibly.
- Process customer transactions quickly, accurately, and efficiently.
- Understand the Point of Sale (POS) system and handle various tenders such as Cash, Checks, Credit, Debit, SNAP EBT, WIC, Rain checks, loyalty offers, coupons, and checkout procedures according to company policy.
- Adhere to the company's limits on cash shortages and overages, working honestly to control loss.
- Follow guidelines on restricted sale items (Alcohol, Tobacco, DVDs).
- Report pricing discrepancies to the Scan Coordinator.
- Follow policies for postage stamps, gift cards, and coupons.
- Stay current with ads and promotions.
- Adhere to food safety regulations and guidelines.
- Follow safety procedures, identify unsafe conditions, and notify management.
- Inspect equipment regularly and report repairs needed.
- Create a welcoming environment for customers by answering questions about products.
- Comply with all relevant laws and company policies.
- Work effectively in a high-paced, sometimes stressful environment.
- Manage conflicts cooperatively and professionally.
- Act with honesty and integrity regarding customer and business information.
- Follow directions and seek assistance when needed.
- Support and assist minors, individuals with special needs, and older adults.
- Perform essential functions with or without reasonable accommodations.
Minimum Position Qualifications:
- Customer service experience
- Effective communication skills
- Basic math skills (counting, addition, subtraction)
Experience:
- Customer service experience
- Experience as a Bagger or Courtesy Clerk
Based in Arizona, Fry’s Food Stores merged with The Kroger Company in 1983. We serve customers in over 120 stores throughout Arizona. As part of Kroger, we are committed to diversity, innovation, and creating positive experiences for our customers and communities.
What You’ll Receive From UsWe offer comprehensive benefits supporting your well-being, including healthcare, flexible scheduling, counseling, discounts, tuition reimbursement, and growth opportunities. For more details, visit our Benefits Page.
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