Assistant General Mgr

Position Summary

The Assistant General Manager is responsible for assisting the General Manager with the profitable operation of the restaurant by following BBQ Holdings' mission, vision, values, and culture.

• Increase guest counts and sales by developing guest loyalty through quality of service, personalized customer attention and staff development.
• Assist the General Manager by ensuring proper management of the facility and equipment using preventive maintenance, energy conservation, repairs and security measures while ensuring that safety, sanitation, and cleanliness requirements are met.
• Partner with the General Manager to recruit, hire, train, develop, retain, supervise, appraise, discipline, terminate and schedule employees to ensure successful restaurant operations.
• Demonstrates respect for everyone by ensuring proper training and development of non-exempt restaurant staff and restaurant trainers is completed and documented while adhering to company guidelines.
• Partner with the General Manager to ensure employee awareness, understanding and execution of all company Policies and Procedures.
• Directly responsible for the supervision of approximately 20-50 non-exempt employees during their shifts.
• Responsible for acceptable scores on all health department and QRE (Quality Restaurant Evaluation) audits while adhering to company guidelines for financial responsibility.
• Responsible for analyzing results and developing or implementing corrective action plans during their shift.
• Develop guest loyalty through quality of operation, personalized customer attention and staff development. Responsible for achieving budgeted profit levels.
• Attend scheduled management, regional and company meetings; make presentations as requested. Provide input in the formulation of plans and programs; meet established objectives.
• Exhibits integrity in all actions by ensuring secure transportation of daily bank deposits during each shift.
• Demonstrates a passion to serve by presenting a professional appearance and adhering to company dress standards.
• Can work flexible hours, handle a variety of shifts and be punctual as required by the operation of the restaurant.
• Engage with guests in accordance with the company’s guest service standards.
• Perform all other assigned projects and duties.

• Education/
  
  Certifications:
  
  A minimum of one year of prior managerial or supervisory experience is required. A valid driver’s license and car insurance is required. A degree in Hospitality, Business, or Hotel/Restaurant Management or related field is preferred. Serve Safe Food and/or Serve Safe Alcohol Certifications are preferred. Certification through Management Training Program(s) is required after hire.
• Skills/
  
  Competencies:
  
  Thorough understanding of back-of-house and front-of-house operating and management techniques as they apply to the restaurant industry. Strong communication and organizational skills; ability to train, coach, evaluate and discipline employees. Ability to read and analyze financial statements and respond to information. Proficiency with restaurant equipment. Clear written and verbal English communication; bilingualism preferred but not required. Uses sound judgment in day-to-day decisions aligned with BBQ Holdings' mission, vision, values, and culture.
  
  Flexibility to work a minimum of 50 hours per week, with possible additional hours based on business needs.

While performing the duties of this job, the employee may frequently move about the workplace; stand, walk, and use hands to finger, handle, or feel objects. May lift and/or move up to 50 pounds. Specific vision abilities required include close, distance, color, peripheral, depth perception, and the ability to adjust focus.