General Manager

General Manager

Dimension Hospitality

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• Job Location: Surprise, AZ 85374
• Position Type: Full Time
• Salary Range: $70,000.00 - $80,000.00 Salary
• Job Shift: Day

We are seeking a dynamic and experienced Pre-Opening General Manager to lead the successful launch and operational setup of our new Springhill Suites by Marriott - Surprise. This role is critical in shaping the hotel's identity, building a high-performing team, and ensuring all pre-opening activities are executed on time and within budget. The ideal candidate will have a proven track record in hotel openings, strong leadership skills, and a passion for hospitality excellence.

• Collaborate with ownership and corporate teams to develop and execute the pre-opening plan.
• Oversee construction progress, FF&E installation, and ensure compliance with brand standards.
• Recruit, hire, and train department heads and staff.
• Establish operational policies, SOPs, and service standards.
• Coordinate licensing, permits, and regulatory compliance.
• Develop and manage pre-opening budget and timelines.
• Lead marketing and sales initiatives to build brand awareness and drive bookings.

• Ensure readiness for soft and grand opening events.
• Monitor guest feedback and implement service improvements.
• Drive revenue generation and cost control strategies.
• Foster a culture of excellence, accountability, and continuous improvements.
• Represent the hotel in the community and build strategic partnerships.

• Develop short-term and long-term financial and operational plans for the hotel to support the overall objectives of the company. Prepare the annual hotel budget.
• Monitor the performance of the hotel through verification and analysis of guest satisfaction systems and monthly financial reports. Initiate corrective action.
• Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiate corrective action.
• Implement and maintain local and national sales/marketing programs.
• Establish and maintain a proactive human resource function to ensure employee motivation, training and development, wage/benefit administration and compliance with established labor regulations.
• Establish and maintain applicable preventative maintenance programs to protect the physical assets of the hotel.
• Maintain a security function to protect the assets of the hotel and the personal safety of employees and guests.
• Implement/maintain two-way communication systems that cross departmental lines to reach all employees.
• Develop new programs which result in an increased level of guest satisfaction and operational excellence.
• Manage in compliance with established company policies and procedures and local, state, and federal laws and regulations.
• Reward employees who meet or exceed guest expectations.
• Other duties as assigned.

• Computer skills to include word processing, spreadsheet, and familiarity with brand specific property Management System(s).
• Excellent communication, presentation, organization, time management and listening skills.
• Analytical skills for measuring business potential and value to the hotel.
• Ability to successfully interact with all levels of customers and hotel management.

• Ability to speak and hear in English.
• Close and distance vision.
• Frequent sitting with some walking and standing.
• Frequently lifts/carries up to 10 lbs.
• Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.

• Minimum 5 years of experience as a General Manager, with at least 2 hotel openings.
• Strong knowledge of hotel operations, finance, HR and marketing.
• Exceptional leadership, communication and organizational skills.
• Ability to work under pressure and manage multiple priorities.
• Bachelor's degree in Hospitality Management or related field (preferred).
• Familiarity with Marriott brand standards and systems (preferred).
• Possess a valid driver's license and be able to drive to customer appointments.