Agency Manager

Job Description

What will you d

o
Agency Management:
Lead and manage a network of external collection agencies, ensuring they meet performance targets and adhere to regulatory and company standard
s.Field Recovery Strategy:
Develop and implement field recovery strategies to recover overdue accounts, optimize collection routes, and increase recovery rate
s.Collections Flows Optimization:
Design and improve collection workflows to enhance recovery efficiency, reduce costs, and improve customer engagemen
t.Performance Monitoring:
Set KPIs and monitor the performance of collection agencies, ensuring that recovery targets are consistently me
t.

Collaboration:

Work closely with internal teams (e.g., Operations, Legal, and Customer Support) to coordinate field operations and ensure a seamless recovery proces
s.Training & Development:
Provide ongoing training and support to agency teams to ensure they are well-equipped with the necessary tools, techniques, and knowledge to succeed in their recovery effort
s.Risk and Compliance Management:
Ensure that all collections practices comply with relevant laws, regulations, and internal policies to avoid legal risks and maintain ethical standard
s.Reporting & Analytics:
Regularly report on the performance of field recovery efforts and identify areas for improve men
t.Stakeholder Communication:
Maintain clear and regular communication with key stakeholders, including senior leadership, regarding recovery progress and challenge
s.Process Improvement:
Continuously evaluate and refine the collections process to optimize results and enhance overall operational efficienc

y.
What you will n

eed
Educational Background: A Bachelor's degree in Business, Finance, or a related field; advanced degree or certifications in collections or related fields is a p
lus.

Experience:

Proven experience in managing collections and field recovery teams, preferably within a financial or lending environm
ent.

Field Recovery Expertise:
Deep understanding of field recovery operations, strategies, and best practices in collecti
ons.

Agency Management:
Experience in managing external agencies, including performance monitoring, negotiations, and relationship managem
ent.

Leadership

Skills:

Strong leadership abilities with a track record of managing and motivating teams to achieve recovery targ
ets.

Communication

Skills:

Excellent communication and interpersonal skills, with the ability to engage with internal teams, agencies, and stakeholders at all lev
els.

Regulatory Knowledge:
Familiarity with the legal and regulatory frameworks surrounding collections and recovery practi
ces.

Problem-Solving:
Proactive problem-solving abilities with a focus on finding practical solutions to improve collections outco
mes.

Customer-Centric Mindset:
Ability to balance collections targets with maintaining positive customer relation sh

ips.