Training And Quality Manager

About Concentrix: Concentrix globally is Designing, Building and Running great customer experiences for over 130 Fortune Global 500 and 125 new economy clients from 40 countries 6 continents and supporting more than 70 languages.

Indonesia is one of our operational HQs and we are looking at an accelerated and long-term growth and footprint.

We were very impressed with your capabilities and talent in the interviews and are confident you will be able to contribute to creating a great company in Indonesia.

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Training and Quality Manager

Indonesia – Surakarta.

The job role is to use Concentrix and / or client defined quality processes for planning and executing the overall quality administration to meet process requirements

• Assist in set up of SLAs and continuously benchmark processes, baseline performance and target setting
• Design new processes for QC functioning to meet specific business requirements
• Drive process level compliance
• Drive CSAT and Quality for the account
• Incubation of QC in all new processes.
• Performance management for the team
• Facilitate and identify potential areas for improvement and actively participate in process improvement initiatives and drive incremental improvements
• Facilitate and identify potential areas for improvement; lead improvement Projects using the DMAIC and other lean six sigma methodologies
• Suggest process improvement projects
• Train / mentor AMs and QA’s, operations teams on quality tools and concepts

• Lean Six Sigma Black Belt Training / Certification from reputed organization / institute will be an added advantage
• Excellent working knowledge of MS Office - MS Excel, Power Point etc.
• Knowledge of industry domain (Banking) would be preferred
• In depth understanding of quality control procedures, quality assurance, process improvements, domain etc.
• A keen eye for detail and a result driven approach
• Excellent math abilities and working knowledge of data analysis/statistical methods
• Great interpersonal and communication skills
• Ability to plan, multi-task and manage time effectively
• Essential:
  Graduate in any stream, Proficiency in English

Minimum 10+ years of prior work experience with a minimum of 3+ years as Quality Manager.