Proof of Delivery Officer

This role is responsible for handling the POD process end-to-end and acts as a liaison with internal and external parties to proceed with payment to the Finance team.

Requirements:

• At least 1 year of experience in a similar position or job scope within the logistics, shipping, or freight industry.

Job Description:

• Receive and verify POD.
• Ensure that all shipment PODs have been collected and that the documents are properly stamped/signed.
• Ensure all ongoing shipment PODs have been completely received and can be used as the basis for billing by the Finance team.
• Follow up on any discrepancies between the POD and supporting documents.
• Synchronize and input documents based on the TMS (Transportation Management System).
• Handle customer inquiries related to POD in accordance with established guidelines.
• Coordinate with vendors/other divisions regarding claims, overnight stays, and others.
• Maintain the confidentiality of company information/data.
• Implement information security policies, procedures, or principles in carrying out duties and responsibilities.
• Perform tasks assigned by the supervisor.