Head of Operation & Facility

Developing and implementing comprehensive operational strategies to optimise performance and guest satisfaction across our hospitality venues

Managing all facility-related functions, including maintenance, repairs, renovations, and upgrades to maintain high standards of cleanliness and functionality

Overseeing procurement, inventory management, and cost control procedures to ensure efficient resource utilsation

Collaborating with cross-functional teams to identify and address operational challenges, implementing effective solutions

Monitoring key performance indicators and metrics, and providing insightful reports to senior management

Fostering a positive, customer‑centric culture and leading, motivating, and developing a high‑performing operations team

Ensuring compliance with all relevant industry regulations, health and safety guidelines, and company policies.

• Bachelor’s degree in Business Administration, Hospitality Management, Sports Management, or related field.
• 8+ years of extensive experience in operations management within the hospitality industry
• Proven track record in managing multi-sport facilities, fitness centers, hotels, or recreational complexes.
• Exceptional problem‑solving, decision‑making, and project management skills
• Excellent interpersonal and communication abilities, with a focus on collaboration and customer service
• Strong financial acumen and budgeting skills to drive cost‑effective operations
• Proficient in utilising data and analytics to drive informed decision‑making
• Adaptable and resilient, with the ability to thrive in a fast‑paced, dynamic environment
• Proficient in facility management software, scheduling systems, and Microsoft Office Suite.
• Ability to coordinate with external vendors, contractors, and sports associations.
• Strong communication skills in English; additional languages are an advantage.

• Dynamic, energetic, and passionate about sports and wellness.
• Committed to a healthy lifestyle and able to inspire staff, athletes, and members to adopt wellness values.
• Goal‑oriented with a proactive and hands‑on approach to operations.
• Flexible and adaptable to fast‑paced environments.
• High level of integrity, professionalism, and accountability.