Customer Success Engineer

Git Lab is the intelligent orchestration platform for Dev Sec Ops . Git Lab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100 trust Git Lab to ship better, more secure software faster.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. Git Lab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.

Co-create the future with us as we build technology that transforms how the world develops software.

* Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on Git Lab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of Git Lab.

As a Customer Success Engineer, you'll help customers get real, measurable value from Git Lab after the sale by providing technical product expertise and best practice guidance. You'll be part of the customer success engineer team that delivers Git Lab's On-Demand Success Tier through webinars, hands‑on labs, office hours, and on‑demand engagements.

This is a pooled model, so you won't be dedicated to a specific set of accounts. You'll collaborate closely with Customer Success Managers, Account Executives, and Renewals Managers to support implementation, architecture, and use case adoption across Git Lab's key workflows, including source code management, continuous integration and delivery, Dev Sec Ops , and Agile Planning. You'll report to the Customer Success Engineer Team Manager, and your first‑year outcomes will focus on building trusted advisor relationships, enabling successful customer implementations, and creating reusable workshops and technical content that helps customers adopt Git Lab at scale.

• Engage with customers via Zoom calls and email as a technical consultant during the post‑sales journey, providing product, solution, and best‑practice guidance.
• Partner with Customer Success Managers to go deep on Git Lab use case implementation (for example: source code management, continuous integration, continuous delivery, Dev Sec Ops , and Agile Planning).
• Deliver practical, customer‑specific enablement through webinars, hands‑on labs, office hours, and on‑demand engagements in a pooled support model.
• Provide technical and architectural guidance that helps customers adopt Git Lab capabilities and connect technical decisions to the outcomes they care about.
• Align with Account Executives and Renewals Managers to share customer‑facing subject matter expertise that supports customer business objectives.
• Develop and deliver workshops, demos, and other reusable enablement content in collaboration with cross‑functional partners.
• Build and maintain specialty competency in one or more technologies aligned with Git Lab's market focus through training, certification, and creating working examples for internal and customer use.
• Contribute to customer‑facing learning resources, including Git Lab documentation, You Tube content, and enablement programs such as the Digital Journey.

• Experience supporting one or more Git Lab use cases (source code management, continuous integration, continuous delivery, Dev Sec Ops , or Agile Planning) and enabling customers with practical, in‑depth guidance.
• Proficiency with Dev Sec Ops  tools or adjacent highly technical tooling, with the ability to translate tool capabilities into customer outcomes.
• Technical background in software development or systems engineering, including…