Office​/Superior Associate

The Office/ Superior Days Associate provides office support and customer service to Douglas County and City of Superior Administration and its constituents.

• Annual wage increase based on eligibility
• Paid, on-the-job training and advancement opportunities
• 85% county contribution to health and dental premiums
• Health Savings Account (HSA) available to all employees enrolled in the county's medical plan, with annual contributions provided by the employer and the health plan
• Wisconsin Retirement
  - One of the most well managed retirement systems in the nation
  - Contributions are paid according to current year rates set by WRS Employee Trust Fund. Refer to (Use the "Apply for this Job" box below). for further detail
• County-paid Life Insurance Policy – coverage equivalent to annual salary - affordable Supplemental, Additional, and Spousal/Dependent coverage available at employee’s expense
• Competitive paid time off including vacation, sick time, personal days and holidays
• Public Student Loan Forgiveness (PSLF) Employer

Douglas County is an Equal Opportunity and affirmative action employer.

• The core responsibility of this role is to serve as the primary point of contact, ensuring exceptional service and professional support to all visitors, clients, and constituents through direct, phone, and email interactions.
• Collaborates with other staff to ensure front office coverage when unavailable.
• Operates multi-line telephone system.
• Receives, screens, and directs telephone calls.
• Takes and relays messages.
• Provides information and guidance to visitors and callers.
• Provides follow-up on some technical information.
• Gathers, sorts, and distributes City and County department mail.
• Assists department with basic county employees inquiries (i.e. submitted documents, collecting background checks, etc.).
• Manages the Douglas County storefront by communicating with vendor.
• Refers visitors/clients to appropriate person or agency.
• Maintains appointment schedules and calendars.
• Enters and maintains information on several types of computer software, word-processing, records management, and spreadsheets.
• Type moderately difficult correspondence, memos, forms, reports, meeting minutes, agendas, and other materials, some of which may be confidential, from written and oral instructions.
• Develops and maintains internal and external communication materials, including newsletters, forms, and documentation, ensuring clarity, consistency, and up-to-date content.
• Updates lists and other department records.
• Performs payment authorization data entry.
• Assists in creating tests and surveys within the authorized systems.
• Maintains departmental files (scanning, filing, sorting and file destruction according to policy guidelines).
• Assists other department personnel and supervisory personnel with various duties (i.e. print and assemble new hire binders, reference checks, interview scheduling, coordinates travel arrangements, as requested by supervisor).
• Orders office supplies and maintains office supply inventory.
• Maintains and updates written and computerized materials.
• Authorized to provide verbal verification of employment requests with ‘yes’ or ‘no’ responses and dates of employment.
• Attends County HR Connections.

• Performs other duties as required.

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

• Must possess High School diploma or equivalent.
• Vocational/technical training in…