Medical Support Assistant

This is an OPEN CONTINUOUS ANNOUNCEMENT and will remain open until September 30, 2026. The initial cut-off date for referral of eligible applications will be December 12, 2025, with subsequent cut-off dates on the 1st of each month. Eligible applications received after that date will be referred at regular intervals or as additional vacancies occur on an as-needed basis until positions are filled.

Applicant Expiration:
Applicants will remain active for 6 months after their initial application is received and/or updated. After that time, you must update your application through your USAJobs account if you would like to be made active again for possible consideration during the open period.

The Medical Support Assistant (MSA) plays a critical role in coordination patient care across various healthcare services, ensuring seamless scheduling and support within the VA System. This position requires strong attention to detail, the ability to manage multiple task efficiently, and a commitment to providing excellent patient service. Medical Support Assistant Duties consist of but are not limited to the following:

* Performs data entry, updates and verifies demographic information, no-show information.

* Schedules appointments and collects insurance information.

* Initiates and carries out a variety of administrative duties in support of patient care.

* Responsible for checking patients in upon arrival.

* Coordinates with team members to assure that patients are seen at their scheduled time within the clinic setting.

* Processes new enrollees and transfer patients by using Register Once, when needed.

* Contacts the travel office to arrange necessary transportation following established guidelines.

Work Schedule:

Monday - Friday, Various Tours, including evenings, rotating shifts, weekends and holidays

Telework:
Not Available

Virtual:
This is not a virtual position.

Functional Statement #: 30008F

Relocation/Recruitment

Incentives:

Not Authorized

Permanent Change of Station (PCS):
Not Authorized