Patient Experience Coordinator, RN

Baylor Scott & White Medical Center - Sunnyvale is seeking a Patient Experience Coordinator, Registered Nurse who will model Expected Behaviors for Patient Centered Care and investigate, resolve, document, and report patient and visitor compliments and concerns to leadership and staff. The coordinator will monitor patient experience scores, serve as a champion for CAHPs initiatives, and collaborate on patient experience and patient relations initiatives.

• Graduated from an accredited School of Nursing
• Valid Texas Registered Nurse license
• Current AHA BLS and ACLS certifications
• Experience in patient experience processes as a facilitator/coach
• Strong communication skills in English; additional languages preferred
• Good computer knowledge and ability to document data and reports
• Ability to work collaboratively with physicians and multidisciplinary teams
• Experience analyzing patient experience data and leading process improvement activities
• Competence in regulatory and compliance requirements (CMS, Joint Commission)

Baylor Scott & White Medical Center‑Sunnyvale is a community‑based hospital located in Sunnyvale, TX, offering a wide range of services from outpatient to emergency care. It serves the surrounding communities of Forney, Mesquite, Sunnyvale, Seagoville, and more.

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.