Lead Administrator L1

Job Type: Full Time

Location: SUNNYVALE, California (onsite)

Role: Service Now HRSD BSA

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Skills:

Service Now HRSD Certification, Configurable Workspace, Now Assist

Job Title: Service Now HRSD (HR Service Delivery) BSA

We are seeking a skilled HRSD Business Systems Analyst (BSA) to partner closely with the Service Now HRSD Architect and act as the bridge between HR business stakeholders and IT/Service Now development teams. The HRSD BSA will gather and analyze requirements, collaborate on designing HRSD solutions, and ensure successful delivery of HR service management initiatives such as Configurable Workspace, Now Assist, Case & Knowledge Management, Employee Center Pro, and Workday integrations.

Experience: 5-8 Years

Compensation: $60,000 - $148,500

Benefits: Medical & Dental, disability insurance, paid time off, sick leave, other paid and unpaid leave options.

EEO Statement: Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

• Collaborate with HR stakeholders/People Systems team to elicit, document, and prioritize requirements for HRSD modules, focusing on Configurable Workspace, Now Assist, Case & Knowledge Management, and Employee Center Pro.
• Identify gaps in current HR processes and recommend solutions leveraging Service Now HRSD capabilities.

• Partner with the Service Now HRSD Architect and development teams to design scalable, efficient HRSD solutions.
• Translate business needs into functional specifications, user stories, acceptance criteria, and process flows.

• Assist in sprint planning, backlog grooming, and prioritization of stories with HR business stakeholders.
• Support SIT (System Integration Testing) and UAT (User Acceptance Testing) including test case preparation, execution, and validation for new functionality and upgrade initiatives.

• Support design, testing, and rollout of HR Agent Work spaces (Configurable), ensuring workflows are intuitive, efficient, and aligned with HR operational needs.

• Collaborate on configuring and optimizing Now Assist for HR fulfillers to improve case handling efficiency and knowledge recommendations.

• Support ongoing HRSD operations, including minor enhancements, defect fixes, and incident triage.
• Monitor and ensure adherence to SLAs for incident resolution and defect turnaround.
• Recommend process improvements and automation opportunities to reduce manual effort and improve HR service efficiency.

• Work with teams to support Workday HCM and other HR system integrations.
• Ensure data accuracy and consistency across HRSD modules and integrated systems.

• Act as a liaison between HR, IT, and development teams to ensure alignment on requirements, timelines, and priorities.
• Facilitate workshops, demos, and training sessions to ensure adoption of HRSD solutions.

• Identify opportunities to enhance HRSD processes, tools, and agent experiences.
• Stay updated on Service Now HRSD best practices, new releases, and emerging capabilities relevant to HR fulfillers.

Applicants may be required to complete a post‑offer drug screening subject to applicable state law.

Wipro also provides a standard package of benefits including medical and dental coverage, disability insurance, paid time off, and more.