Healthcare - Risk Management Coordinator

Healthcare - Risk Management Coordinator

Baylor Scott & White Medical Center - Sunnyvale is seeking a Risk Management Coordinator to work closely in collaboration with administrative and medical staff leadership. Primary oversight of the patient safety program and patient experience, providing leadership in the development of a culture of safety and in identifying opportunities and strategies for patient safety/experience initiatives that will reduce harm and increase satisfaction of care delivered.

Conduct safety assessments. Chair and coordinate the activities of the Patient Safety Committee. Develop operational plans that build upon patient safety initiatives that align with organizational goals. Interface with all levels of the organization in consultation and collaboration by providing frontline safety education/experience. Provide consultation in the department and monitor the outcomes of performance improvement initiatives regarding patient safety/experience and assist with tracking and reporting those measures as appropriate.

Work with Director with initiating, participating, coordinating and reporting of root cause analysis teams and failure modes and effects analyses. Routine audits of electronic medical records and E-Chart related to patient safety concerns, quality of care issues and documentation compliance.

• Communicates effectively with all levels in the organization and with inter/external customers
• Classifies severity of risk for occurrence report data entered in tandem with the facility Risk Managers
• Works with other departments throughout the system for the purpose of sharing data elements, supporting system processes and working collaboratively related to occurrence reporting and other key functions of the Risk Management department
• Shows courtesy, compassion and respect.
• Produces recurring reports related to occurrence report data
• Responsible for Patient Satisfaction, Complaints and Grievance process
• Works with hospital leadership to ensure Top Box goal on patient satisfaction and monitors outcomes.
• Adjusts to necessary changes in schedules and priorities. Remains flexible in accomplishing the requirements of the department
• Organizes daily activities to eliminate unnecessary disruption of managers/director’s workday and to facilitate smooth office operations/activities
• Assists other managers/directors during the absence of their secretarial support person
• Maintains strict confidentiality of all Legal cases and interactions
• Participates in projects
• Printing of medical records for potential claims and legal matters
• Reports problems/unusual events appropriately
• Assists with training of staff and end-users of the risk/occurrence reporting database system
• Maintains safe environment
• Serves as a resource to employees and patients as demonstrated by visibility and knowledge of issues
• Performs general office duties such as handling incoming/outgoing correspondence, prioritizing in order of urgency/importance to facilitate processing; order supplies, etc
• Ensures office files are complete and supplies are available to accomplish required departmental functions
• Attends meetings as assigned.
• Bachelor’s Degree or Equivalent Required, Master’s degree preferred
• Previous experience in acute care hospital required
• Current Texas RN license required
• Certification in Patient Safety
• 5 years of related experience.
• Ability to read and communicate effectively in English.
• Additional languages preferred.
• Ability to relate cooperatively and constructively with patients, families, co‑workers, physicians and other staff members
• Ability to react quickly to emergency situations, maintaining a calm confident manner

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship. Tenet participates in the E‑Verify program.

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