Director, Software Engineering

Position Summary...

What you'll do...

Walmart is a multi-national, people-led, tech-powered omnichannel retailer with over 2.2 million associates. At CCaaS
Platform
, we’re at the forefront of designing and deploying Walmart’s next-generation Contact Center as a Service (CCaaS) platform. Our mission is to support all business functions while leveraging state-of-the-art AI and GenAI capabilities to enhance agent experience and productivity, empower customers with self-service options, and reduce average handle time in client-agent interactions.

We are seeking a hands‑on highly skilled and experienced Director of
Software Engineer to join our team. In this people leadership role, you will report directly to the Sr. Director of Engineering and GenAI. You will be responsible for leading a talented team of Sr. Managers, Software Engineers and Data Scientists developing the multi‑tenant Contact Center Platform and the innovative Machine Learning and Generative AI systems, as well as architecting enterprise‑grade microservices, and pipelines.

As a director, you will be instrumental in defining the technical vision and architecture of systems, ensuring they meet performance, security, and scalability requirements. You will collaborate with cross‑functional teams, guide engineering efforts, and lead the adoption of cutting‑edge technologies to build reliable, high‑quality platform software solutions. You will own attracting, developing, and growing top engineering talent while fostering a culture of innovation and high performance.

• Build, develop and guide high‑performing talent. Define a long‑term talent strategy cutting across technology. Provide supervision, mentoring and development opportunities for the team who report into you.
• Provide guidance in applying the right architectural pattern for the modernization of the applications by analyzing the gaps between existing architecture and new business requirements.
• Drive automation using more adoption and CI/CD maturity.
• Drive implementation of telemetry features based on the domain requirements to improve the overall operational excellence of the application.
• Technical leadership in building a complex microservices based platform or product that are highly reliable, and scalable.
• Drive technical impact analysis, conduct RCAs with corrective actions for both short; long term fixes and prevent them from reoccurring.
• Operating with excellence Set an example in managing to KPIs, delivering excellence, presenting at all levels, and developing yourself and others.
• Analyze system performance impacting the complete product for non‑functional requirements like reliability, operability, performance efficiency and security.
• Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps; recruiting, selecting, and developing talent; supporting mentorship, workforce development, and succession planning; and leveraging the capabilities of new and existing talent.

• Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 15+ years’ experience in software engineering or related area.
• Deep working knowledge of all aspects of Cloud native distributed system development:
  Azure/ GCP/ WCNP preferred.
• Experience working with micro‑services architecture and distributed systems.
• Experience managing software development engineers, leaders, architects and leading engineering projects, guiding engineering teams on engineering excellence; solid system design.
• Experience partnering with cross‑functional project development and in collaborating with other scrum teams, QA, Release Management, Program Management, and Tech Ops.
• Proven experience in the design, development, and scaling of software platforms for large user bases, focusing on modularity and extensibility.
• Platform‑focused decision‑making, balancing technical and business needs in fast‑paced, complex environments to ensure performance and scalability.
• Experience collaborating with geographically distributed teams to align on platform goals.
• Strong business acumen,…