Full-Stack Software Engineer

Job Title:
Full-Stack Software Engineer

Location:

Sunnyvale, CA (Hybrid - 3 days/week)

Duration: 12 Months

• Full-Stack Software Engineer role focused on consumer web experience and cross-functional initiatives.
• Work spans multiple projects over the year, primarily enabling chat functionality, AI-driven self-service, and cross-channel personalization.
• Emphasis on new feature development, with some improvement of existing infrastructure.

• Backend:
  Java, Graph
  
  QL, API development (approx. 60% of work).
• Frontend/Web:
  JavaScript (Ember framework experience preferred, but flexibility expected).
• Mobile:
  Basic understanding of Kotlin and iOS architecture (approx. 20% of work).
• Ability to work with proprietary stacks and adapt quickly.

You will collaborate with Product, Engineering, and UX partners to build and optimize key features across mobile, web, and cross-channel experiences that enhance personalization, engagement, and conversion. You will be managed within SSD, with dotted-line collaboration across Premium and VCA leadership to ensure full alignment on roadmap priorities and execution.

• Design, develop, and deploy scalable, high-volume, user‑centric applications that power client's chat‑based and self‑serve sales experiences.
• Deliver on roadmap initiatives including:
• Mobile feature enhancements for Chooser and Survey experiences.
• Cross‑channel enablement via one‑click chat deep links.
• AI‑driven recommender and conversational self‑serve capabilities.
• Expansion of chat entry points across Premium product surfaces and Help Centers.
• Modular UI architecture to support differentiated routing and experiences.
• Personalization and copy testing in partnership with UX and data science teams.
• Partner with cross‑functional stakeholders to ensure architectural trade‑offs, dependencies, and design choices are well documented and aligned.
• Contribute to continuous integration, testing, and deployment pipelines to ensure reliable, high‑quality delivery.
• Collaborate with SSD, Premium, and VCA leadership to ensure timely execution of key FY26/FY27 initiatives.

• BA/BS in Computer Science or related technical field, or equivalent practical experience.
• 2+ years of professional experience in software engineering, full‑stack or backend development.
• Proficiency in one or more of the following:
  JavaScript, Type Script, React, Python, Java, or C++.

• Experience designing and building infrastructure or web services at large scale.
• Expertise in React or modern front‑end frameworks and API development.
• Familiarity with distributed systems, data pipelines, and asynchronous design patterns.
• Experience building AI‑enabled or conversational interfaces.
• Strong understanding of responsive and accessible web/mobile design and localization.
• Familiarity with client's technology stack (Play Framework, Espresso, Kafka, Rest.li) is a plus.
• Full‑Stack Development.
• API & System Design.
• Front‑End Architecture (React / Type Script).

• Android Mobile Development (Kotlin).
• iOS Mobile Development (Swift).
• Data‑Driven Experimentation.
• Collaboration & Cross‑Functional Communication.