Store Security and Safety Specialist

Overview

REI Co-op is united around discovering, building and celebrating better ways of working in this world, all so that folks can find and pursue a love of the outdoors. When you work for the co‑op, you do your best work with the support to live your best life. And you play a part in shaping the future of the outdoors, for people and our planet.

This job contributes to REI’s success by mitigating and reducing shrink (including theft and fraud by customers and employees) and increasing physical security for people and products in a specified retail store. Some of the activities you will perform in this role include: assisting in conducting Asset Protection training of store management and staff, providing a visible presence and deterrent to protect both assets and employees in consultation with the Market Manager of Asset Protection department, and making recommendations or taking action to address shrink and physical security.

How you’ll be successful:

• Demonstrate ability to proactively partner with key stakeholders at all levels.
• Monitor, assess, and take action to address physical security and safety of retail store(s) and events.
• Is engaging and has a positive attitude to all members and teams.
• Make consistent patrols in and around retail store(s)/events, checking for unsafe conditions, hazards, security violations, and unauthorized persons.
• Observe, verbally deescalate and report incidents or suspicious activity to Asset Protection team and store management. Prepare narratives, logs, and case reports as required.
• When requested, represent REI in court.
• May support other market stores with Asset Protection services.
• Adhere to REI’s policies and procedures and ensures that such policies and procedures are implemented throughout the store.
• Assist management in the event of any emergencies.
• Protect evidence or scene of incident in the event of emergencies and provides direction or information to others.
• Participate in periodic training and subject matter updates for store team
• May create and/or execute the security strategy for special REI events.
• Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary.

• Minimum of 3 years of security experience, including CCTV usage, in a retail store setting with a national brand (or equivalent experience).
• Knowledge of local laws on theft, shoplifting and apprehension.
• Ability to apply effective analytical and critical thinking skills, solve problems independently and as part of a team.
• Demonstrated ability to effectively convey knowledge, information and skills to others through in-person and virtual sessions.
• Experience with PC applications, preferably Microsoft Word, Excel, Outlook and Access.
• Strong interpersonal and writing skills; ability to interact well and build rapport with individuals at all levels within and outside the organization.
• Actively participates and collaborates with others on one’s own team and across REI for the achievement of business goals.
• Uses business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities.
• Consolidates information from various sources including feedback from others to reach sound decisions.
• Considers the ultimate impact of decisions and actions on internal and external customers.
• Executes effectively by using resources efficiently, meeting deadlines, and keeping others informed of work plans and progress toward goals.
• Clearly conveys and accurately receives information by a variety of methods and in various situations.
• Builds rapport with all kinds of people inside and outside the organization.

At REI, we believe the outdoors is for all.

We are committed to becoming a fully inclusive, anti‑racist, multicultural organization. We know that there’s strength in our diversity – that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you’re backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn.

We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors.

REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and accrued time off.  () for a detailed overview of benefits plans by employee profile.

$22.02 - $33.03 per hour