Sr Manager, Operations

Job Overview

Assist with coordinating and directing operations necessary to carry out contractual responsibilities between SBM and customers including any and all necessary planning, supervision, budgeting, vendor and supply contact, customer relations and other high level managerial or supervisor responsibilities.

To perform this job successfully and safely, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

• Responsible for supporting overall direction, coordination, and evaluation of the account
• Helps to plan and develop work schedules to ensure contracted service
• Inspect and evaluate physical condition of establishment for safety and quality
• Audit and maintain inventory, supplies and equipment
• May be assigned responsibilities within insite compliance
• Investigate and promote improved equipment and methods
• Review customer service requests to ensure quality and priority
• Analyze and facilitate budgets to identify areas of cost savings and improvement
• Ensure site meets continuously budgeted goals
• Assist with the advancement of developing new markets, increasing market share and obtaining a competitive position in the industry
• Coordinate program specifications and requirements for potential proposals and contracts
• Help prepare and maintain reports on all financial aspects of the business, including forecasting and trends
• Ensure safety and regulatory compliance with local, state, and federal regulations such as, FLSA, OSHA, ADA, etc.
• Act as liaison between company, customers, clients, employees, and subcontractors
• Conduct meetings to maintain consistent, timely and effective communication within all levels of the business (customers, clients, and employees)
• May stand in for management when needed
• Some travel may be required for this position

Sr Manager, Operations

Education and/ or

Experience:

A.A. Degree required in Business Management, or a related field with 2+ years of experience; or equivalent combination of education and experience.

Certificates, Licenses, Registrations: CPR/AED/First Aid certification a plus. Bilingual a plus. May be required to have a valid driver’s license. Completed all safety and task training certification. May be required to be forklift certified.

Knowledge, Skills, And Abilities:
Bilingual a plus;
Ability to read and interpret instructions, procedures, manuals, and other documents;
Strong verbal and written communication skills;
Knowledge of cleaning methods and equipment and willingness to share with team;
Knowledge of the upkeep and care of the cleaning equipment;
Knowledge of cleaning compounds and chemicals, and their safe, efficient use;
Customer service, problem solving, time management, project management, planning, excellent communication, presentation, interviewing, coaching and training skills;
Knowledge of Microsoft Office and computer skills;
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community;
Ability to effectively present information and respond to questions from groups of managers, customers, employees, and general public.

Carries out management responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, planning, assigning, and directing work; performance evaluations; rewarding and disciplining employees; addressing complaints and resolving problems. Ensure employees are properly trained on tasks and safety requirements.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or listen. The employee must be able to lift and/or move up to 35 pounds.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at:  Careers – SBM

SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.