Senior Manager Services Program Management

• Full-time
• Shift: Day
• Max. Salary Region 2: 256700 USD
• Max. Salary Region 1: 302000 USD
• Ways of Working:
  Set Schedule - This job will be onsite weekly, the percentage of onsite work will be defined by the leader.
• Employee Type:
  Employee
• Min. Salary Region 1: 201400 USD
• Global Job Level (HCM):
  Management 4, Sr Mgr (14)
• Min. Salary Region 2: 171200 USD

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive
. As a global leader in robotic-assisted surgery and minimally invasive care
, our technologies—like the da Vinci surgical system and Ion
—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare
, you’ll find your purpose here.

Primary Function of Position

The Senior Manager, Services Program Management, structures and organizes a diverse set of activities in support of Global Services readiness to provide high-quality customer experience with Intuitive products.

The Sr. Manager, Services Program Management orchestrates activities on behalf of the Global Services Business Unit (GSBU) in support of launching new products and executing key strategic initiatives within demanding product release schedules. They must be highly organized and detail-oriented and interact fluidly and effectively with numerous individuals and departments.

The Sr. Manager will have a close working relationship with Intuitive's Engineering teams / Engineering PMO and the Field Service, Technical Support, Customer Success, and Service Operations teams supporting each product. With the development and introduction of new products, the Sr. Manager will lead a team responsible for identifying service strategies, service requirements, risks, deliverables, and schedules supporting a specific Intuitive product line.

The success of the Services Program Management team is mission critical to the success of the Global Services Business Unit. This is where your leadership, hands-on experience supporting global service organizations, fascination with robotics, and passion for leading change within a complex, fast-paced, highly regulated environment can make a direct impact.

Develop a small team of highly capable, professional project managers and coordinators to meet the needs of the organization. Organize and prioritize the work of the team to accomplish the objectives of the SPMO. Act as player-coach for staff. Develop their capabilities and provide professional development path. Periodically assess staff performance and provide feedback, both formal and informal.

Manage the activities and deliverables of the Global Services Core Team for all projects in assigned scope from project initiation through product release. Help the functional managers of the Core Team plan and execute all activities required to achieve project goals. Facilitate resource planning, load balancing, and priority setting by functional managers by providing clear, concise, actionable data.

Coordinate effectively with multiple teams who are driving overall product development programs, to understand project goals, scope, and timelines, and help functional managers negotiate resources and schedules.

Develop new and improved work processes for the SPMO. Explore, champion, and build new processes that make the overall organization more effective and efficient, and result in better products faster.

Enhance department and organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job…