Operations Supervisor

Join to apply for the Operations Supervisor role at Courtyard by Marriott Sunnyvale Mountainview

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Join to apply for the Operations Supervisor role at Courtyard by Marriott Sunnyvale Mountainview

This range is provided by Courtyard by Marriott Sunnyvale Mountainview. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$23.00/hr - $23.00/hr

Opportunity:
Operations Supervisor

Oversee operation of the hotel in absence of the Assistant General Manager or General Manager and during off-peak times.

Potential Career Path

Front Office Manager – Assistant General Manager – General Manager

Essential Job Functions

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Manage the operations of the front office to ensure an optimal level of service and hospitality are provided to the hotel customers.
• Coordinate with department managers when necessary to ensure optimal functioning of the hotel.
• Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
• Monitor and maintain the front office systems and equipment to ensure optimum performance.
• Supervise night audit functions, and perform audit in absence of the night auditor.
• Be aware of emergency procedures and take full responsibility in emergency situations.
• Follow sustainability guidelines and practices related to HHM’s Earth View program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Able to fill in throughout the hotel for any department needing staffing in hourly or managerial role.
• Perform other duties as requested by management.

• Associate or Bachelor’s degree preferred.
• Thorough knowledge of front office operations and an intermediate knowledge of overall hotel operations.

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

• Seniority level
  
  Mid-Senior level

• Employment type
  
  Full-time

• Job function
  
  Management and Manufacturing
• Industries Hotels and Motels

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