Site Reliability Engineer

Computer Futures is a leading IT recruitment consultancy, specializing in placing IT experts in permanent and contract roles across Asia, Europe and the US.

With a proven track record in IT recruitment, we enjoy success within all sectors and business types, placing a candidate every 38 minutes. From single job vacancies to large-scale projects, our proficiency in providing exceptional professionals across the board has carved our reputation as a secure and significant supplier partner.

A robust and financially strong business we have grown organically from our first office in London in 1986, to 18 offices in Europe; including Amsterdam, Brussels, Dublin, Edinburgh, Frankfurt, Hamburg, Munich and Paris as well as one office in San Francisco and Tokyo.

Gaining market share, year-on-year, we have the largest client base of any IT recruitment business across Europe. We work with a range of clients, from SMEs to large multi-nationals and high-profile names.

Passionate about recruitment, our 350+ specialist IT recruitment consultants’ priority is to secure the right person for the right role, within a specified time frame and budget. Through Computer Futures’ methodology, our consultants – who focus on a specific IT technical market and geographical area - create a bespoke service to meet our individual clients’ recruitment needs.

Primary Responsibilities:

• Proactively monitor availability and performance of the Ariba Cloud using key performance tools.
• Effectively and quickly respond to monitoring alerts, incident tickets and overall technical support for the Ariba product suite.
• Perform extensive application and web site troubleshooting to quickly resolve issues.
• Work closely with subject matter experts within various Engineering teams.
• Ensure user tickets and monitoring alerts are handled according to pre-defined SLA's for response time, updates and closure.
• Develop and automate manual tasks to improve day-to-day monitoring and scalability of time critical operations.
• Handle communication and notification on major site issues to executive management teams.
• Document standard operating procedures to effectively utilize ITIL best practices.
• Ensure effective shift turnovers for continuous 24/7 support.

Qualifications:

• 5-7 years of experience working in a Unix environment.
• Experience working in a 24 x 7 enterprise environment.
• Triage and support system applications including but not limited to Apache, DNS, Sendmail, SSH, TCP/IP, NFS and common Internet protocols.
• Excellent knowledge of operating system internals, file system structures and machine architectures in a Linux operating environment.
• Basic knowledge of Oracle database administration.
• Ability to write and maintain Perl and Shell scripts to automate processes and enhance productivity.
• Experienced working in a dynamic, fast-paced environment with well-developed practices and procedures.
• Outstanding interpersonal, analytical, and communication skills.
• Must be reliable and dependable with ability to multi-task across various functions.
• BA/BS degree in MIS/CS or equivalent experience.

All your information will be kept confidential according to EEO guidelines.