Service Business Analyst; HRSD Mandatory
Job in
Sunnyvale, Santa Clara County, California, 94087, USA
Listed on 2026-01-27
Listing for:
Wise Equation Solutions Inc.
Full Time
position Listed on 2026-01-27
Job specializations:
-
IT/Tech
IT Business Analyst, Systems Analyst, IT Consultant, IT Project Manager
Job Description & How to Apply Below
Overview
Title: Service Now Business Analyst (HRSD Experience Mandatory)
Duration: 6+ Months of Contract with Possible extension
Location: Sunnyvale, CA (Hybrid)
Responsibilities- Overall 10+ years of experience working as Business Analyst and with 6+ years as a BA on Service Now projects
- 6–10 years in ITSM/ITIL processes
- Collaborate with stakeholders to understand customer experience goals and CSDM requirements.
- Document functional requirements, user stories, and acceptance criteria.
- Analyze existing processes and recommend improvements aligned with Service Now and ITIL standards.
- Solution Design Support
- Work with Service Now architects and developers to translate business needs into technical specifications.
- Validate CSDM implementation for service mapping and data integrity.
- Customer Experience Optimization
- Define workflows and processes that enhance user experience across Service Now modules.
- Ensure seamless integration of customer-facing portals and self-service capabilities.
- Testing & Validation
- Support UAT and validate configurations against business requirements.
- Ensure quality and compliance with organizational standards.
- Stakeholder Communication
- Act as a liaison between business teams and technical teams.
- Provide regular updates on progress, risks, and dependencies.
Good experience working on HRSD (Human Resource Service Delivery)
Technical Knowledge- Familiarity with Service Now ITSM, ITOM, and CSDM data structures.
- Understanding of CMDB and service mapping principles.
- Process Knowledge:
- Strong grasp of ITIL framework and customer experience best practices.
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