ServiceNow HRSD; Business Systems Analyst

Overview

Maxonic maintains a close and long-term relationship with our direct client. In support of their needs, we are looking for a Service Now HRSD BSA (Business Systems Analyst)

Job Description:

Job Title: Service Now HRSD BSA (Business Systems Analyst)

Job Type: Contract

Job Location: Sunnyvale, CA

Work Schedule: Hybrid

Rate: $80,Based on experience

Description:

Top

Skills:

• Service Now HRSD, Configurable Workspace, Now Assist
• Job Title:
  
  Service Now HRSD(HR Service Delivery) BSA
• Experience
  
  Required:
  
  6+ Years

• We are seeking a skilled HRSD Business Systems Analyst (BSA) to partner closely with the Service Now HRSD Architect and act as the bridge between HR business stakeholders and IT/Service Now development teams. The HRSD BSA will gather and analyze requirements, collaborate on designing HRSD solutions, and ensure successful delivery of HR service management initiatives such as Configurable Workspace, Now Assist, Case & Knowledge Management, Employee Center Pro, and Workday integrations.
• In addition to project delivery, the BSA will support Business-As-Usual (BAU) activities, including minor enhancements, defect fixes, incident triage, and process improvements to ensure the ongoing stability and efficiency of HRSD services

• Requirements Gathering & Analysis:
• Collaborate with HR stakeholders/ People Systems team to elicit, document, and prioritize requirements for HRSD modules, with a focus on Configurable Workspace, Now Assist, Case & Knowledge Management, and Employee Center Pro.
• Identify gaps in current HR processes and recommend solutions leveraging Service Now HRSD capabilities.
• Partner with the Service Now HRSD Architect and development teams to design scalable, efficient HRSD solutions.
• Translate business needs into functional specifications, user stories, acceptance criteria, and process flows.
• Project Delivery Support:
• Assist in sprint planning, backlog grooming, and prioritization of stories with HR business stakeholders.
• Support SIT (System Integration Testing) and UAT (User Acceptance Testing) including test case preparation, execution, and validation for both new functionality and upgrade initiatives.
• Support design, testing, and rollout of HR Agent Work spaces (Configurable), ensuring workflows are intuitive, efficient, and aligned with HR operational needs.
• Now Assist Implementation:
• Collaborate on configuring and optimizing Now Assist for HR fulfillers to improve case handling efficiency and knowledge recommendations.
• Business-As-Usual (BAU) Support:
• Support ongoing HRSD operations, including minor enhancements, defect fixes, and incident triage.
• Monitor and ensure adherence to SLAs for incident resolution and defect turnaround.
• Recommend process improvements and automation opportunities to reduce manual effort and improve HR service efficiency.
• Integration & Data Support:
• Work with teams to support Workday HCM and other HR system integrations.
• Ensure data accuracy and consistency across HRSD modules and integrated systems.
• Stakeholder Communication:
• Act as a liaison between HR, IT, and development teams to ensure alignment on requirements, timelines, and priorities.
• Facilitate workshops, demos, and training sessions as needed to ensure adoption of HRSD solutions.
• Identify opportunities to enhance HRSD processes, tools, and agent experiences.
• Stay updated on Service Now HRSD best practices, new releases, and emerging capabilities relevant to HR fulfillers.

• 6+ years of experience as a Business Systems Analyst or similar role, preferably in Service Now HRSD environments.
• Strong understanding of HR processes such as HR case resolution, knowledge management, and Employee Relations
• Hands-on experience with Configurable Workspace, Now Assist, Case & Knowledge Management, and Employee Center Pro.
• Familiarity with Workday HCM or other HR system integrations.
• Understanding of Service Now platform concepts, data model, tables, workflows, and security model.
• Ability to gather, analyze, and document business requirements, functional specifications, user stories, and acceptance criteria.
• Strong analytical and problem-solving skills, with attention to detail.
• Experience…