Help Desk Technician; Sunnyvale Sunnyvale, CA

Help Desk Technician (Sunnyvale) job at Commercial Bank of California. Sunnyvale, CA.

Salary Range: $26.50 To $31.25 Hourly

Help Desk Technician

Location: Irvine, CA

Job Type: Full-Time | Non-Exempt | In Office

Salary Range: $26.50 $ 31.25 per year

Commercial Bank of California (CBC) is the largest Latino‑owned bank in California and a certified Minority Depository Institution (MDI). Headquartered in Irvine and founded in 2003, CBC is one of the largest privately held banks in the state, with over $3.5 billion in assets as of December 2024.

We are a purpose‑driven financial institution committed to building long‑term relationships and delivering innovative, personalized banking solutions. Our leadership reflects the diverse communities we serve, and our mission is rooted in empowering entrepreneurs, business owners, and community leaders to thrive.

As a certified MDI, CBC is proud to play a vital role in advancing financial inclusion and economic opportunity. We believe in a higher vision for banking one that prioritizes trust, collaboration, and community impact. Join us and be part of a team thats redefining what it means to be a community‑focused, relationship‑driven bank that puts people over profits.

The Helpdesk Technician serves as the first point of contact for employees seeking technical support and is responsible for delivering exceptional customer service for company‑supported computer applications and platforms. This role involves diagnosing and resolving technical issues, providing guidance on appropriate solutions, and ensuring timely follow‑up. The technician also performs routine daily tasks, maintains documentation, and contributes to special departmental projects to enhance IT operations and user experience.

• Provide technical assistance to employees in person, by phone, or email, ensuring timely and effective resolution of hardware, software, and mobile device issues.
• Install, configure, and maintain computers, printers, and peripherals; perform routine maintenance and repairs.
• Log and track help desk interactions, escalate urgent issues, and follow up to ensure complete resolution.
• Maintain system security, data integrity, and user access credentials; simulate and recreate user issues for troubleshooting.
• Assist in updating training materials and provide user training as needed.
• Support IT projects, prepare reports, and collaborate with vendors on upgrades and maintenance.
• Monitor and report recurring issues to management; stay current with system updates and industry trends.
• Maintain accurate inventory of desktop and printing equipment.
• Ensure compliance with Bank policies, procedures, and applicable regulations including BSA/AML and OSHA standards.
• Promote a respectful, inclusive, and ethical work environment aligned with the Banks values and goals.

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

• Associates degree in IT or related field, or equivalent technical training and 2+ years of relevant experience;
  Bachelors degree preferred.
• Basic knowledge of IT operations, hardware/software troubleshooting, and network support.
• Familiarity with banking industry compliance and security standards is a plus.
• Strong communication skills with the ability to explain technical concepts clearly.
• Proficient in Microsoft Office, desktop applications, and mobile device platforms.
• Strong organizational, time management, and problem‑solving skills.
• Ability to work independently and manage multiple tasks effectively.
• Valid drivers license and reliable transportation may be required.

• Competitive employer contribution to medical, dental and vision coverage
• 401k plan with employer match
• Flexible Spending Accounts (FSA) and Dependent Care Accounts
• Employee Assistance Program (EAP)
• E…