Analytics Manager

Job Title
- Analytics Manager
Location
- Sunnyvale, CA (94086)
Duration-3 Months Contract Skill-

• Responsible for defining, enforcing and promoting policies and programs to ensure best in class Customer Experience and hence drive Customer Satisfaction across our marketplace business.
• Core Functions include: – Design and build reports, scorecards and dashboards – Data mining including heavy text mining for gaining insights from text – Generate insights, trends and actionable recommendations, leading to implementation of initiatives and projects – Ability to build relationships and work cross functionally within partners teams (including Business Intelligence, Customer Care, Customer Experience, Business Units)
• Position Description This position is responsible for the operation of a department.
• An individual in this position will be expected to perform additional job related responsibilities and duties as assigned and/or necessary.
• Manages the development and execution of cross-functional projects (for example, systems, reporting, analytics) and analytics initiatives for Global Marketplace by partnering with business to determine needed capabilities to support global business strategies; evaluating existing systems capabilities and identifying strategic gaps; determining systems solutions that are sustainable; developing project plans based on business needs; working with project stakeholders to ensure alignment on project strategy and results;
  
  driving projects to completion; and presenting results to leadership.
• Analyzes and interprets information to improve business efficiency and effectiveness by identifying industry data trends (for example, reputational metrics, seller scorecard indicators) and benchmarks; designing, coordinating, and implementing new reporting, analysis, and data-management solutions; providing guidance and advising on next steps based on insights objectives and research; proposing improvements for strategic and tactical initiatives (for example, driving experience scores, increasing reputation measures);
  
  and promoting the application of insights to support departmental and leadership decisions and goals.

• This role is going to focus on the Internal Working Capital initiative within Marketplace Payments Business team.

• SQL, Visualization (Tableau/Looker) and Python

• This role will be responsible for using insights from dashboards (Mixpanel) to inform the right seller engagement/GTM strategy for the program, come-up with data-driven insights on how to position the multiple internal Capital programs to drive adoption, manage the overall operations for publishing new offers to sellers, email outreach to sellers as well as account managers, work with the rest of the team on any ad-hocs analysis etc.