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Application Support Engineer
Job in
Sunnyvale, Santa Clara County, California, 94087, USA
Listed on 2025-12-02
Listing for:
Systems Integration Solutions
Full Time
position Listed on 2025-12-02
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Job Title
Director of Recruiting/Delivery, Technical Recruiter
Location – Sunnyvale, CA
W2 candidates only!!
No C2C!!
Local candidates preferred!
OverviewWe are seeking an experienced Application Support Engineer to maintain and optimize the daily operational performance of critical enterprise applications, including Kofax (Tungsten),
Pharos Secure Print
, Microsoft 365 (M365), and Druva In Sync . The ideal candidate will ensure seamless functionality, proactively drive system upgrades, enhance security, and collaborate with cross-functional teams to support business needs and integrations.
- Handle up to 30 tickets per day, focusing on incident resolution and root cause analysis while supporting and troubleshooting Microsoft servers and API integrations
, and conducting maintenance. - Manage Pharos Secure Print incidents
, ensuring secure and efficient enterprise printing solutions. - Maintain and troubleshoot Druva In Sync , a corporate backup tool with 90,000+ users
, handling Tier 3 incidents and ensuring compliance with legal data retention policies. - Conduct proactive cleanup and legal holds for Druva In Sync , demonstrating discretion and data sensitivity.
- Monitor and manage operational-level support, analyzing 300+ tickets per month across a team with three other individuals.
- Identify trends in ticket submissions, determine root causes, and escalate systemic issues to vendors as necessary.
- 2-5 years of experience in application support or IT operations.
- Ability to handle 30+ tickets on a daily basis.
- Expertise in incident management
, root cause analysis, and ticket resolution workflows. - Proficiency in Microsoft servers and API integrations
. - Ability to work discreetly with sensitive corporate data and comply with legal requirements.
- Fast learner and proactive attitude.
- Experience with Pharos Secure Print and enterprise print management.
- Strong understanding of Druva In Sync or other corporate backup solutions, with experience handling high-volume user environments.
- Contract
- Associate
- Information Technology
- Technology, Information and Media
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