User Researcher

Team Introduction

Alibaba International Design, as an international design team, leverages AI-driven design capabilities to efficiently support key functions across multiple cross-border e-commerce businesses under Alibaba International Digital Commerce Group. These include product experience, brand and creative marketing, and user research, serving global buyers and consumers while driving intelligent experience upgrades.

• Conduct user research related to merchants on the  platform;
• Plan and execute user research projects:
  Organize complex studies, validate requirements, develop appropriate methodologies, manage project timelines, and enhance research quality. Deliver actionable reports and optimization recommendations aligned with business realities;
• Derive strategic insights from user data:
  Leverage business, survey, and market data to identify core factors impacting merchant operations and experiences. Provide valuable insights, assessments, and guidance for business direction;
• Demonstrate deep familiarity with assigned business domains and build strong relationships with core stakeholders. Monitor industry and product trends to proactively plan high-value research initiatives;
• Manage daily project workflows and deliverables for the merchant research team. Serve as a mentor within the team, facilitating professional growth for colleagues.

• Background in psychology, sociology, or statistics preferred;
• Minimum 5 years of user research experience; preference given to candidates with backgrounds at renowned research/consulting firms, ideally with exposure to domestic/cross-border trade, retail, or e-commerce sectors;
• Extensive project experience with proficiency in qualitative and quantitative methodologies; demonstrated ability to facilitate IDIs/FGDs and analyze data (using SQL, SPSS, etc.); outstanding research achievements preferred;
• Strong communication skills with a collaborative mindset; open-minded, knowledge-sharing oriented, and team-oriented;
• Bonus points for: industry/market/competitor analysis capabilities, cross-border supply chain knowledge (logistics/finance/taxation), and expertise in foreign trade factories/traders;
• English proficiency for work communication.

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Design
• Industries:
  Internet Marketplace Platforms

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