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Analyst , Solution Success Sunnyvale, CA
Job in
Sunnyvale, Santa Clara County, California, 94087, USA
Listed on 2026-01-12
Listing for:
eGain Corporation
Full Time
position Listed on 2026-01-12
Job specializations:
-
IT/Tech
Data Analyst, Technical Support
Job Description & How to Apply Below
Fortune 500 clients and government agencies trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff.
We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we don’t take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time.
Responsibilities- Resolve customer questions about eGain Cloud SaaS solutions via phone, chat, and email.
- Troubleshoot customer problems, working with product engineering.
- Bachelor’s degree in a STEM discipline.
- Aptitude section – this is a GRE style test (60 minutes or less)
- Functional section – this is a take-home programming test
Panel interview (in-person at eGain Sunnyvale office)
Next stepEmail your resumé to with the position title “Analyst I, Solution Success” in the email subject.
Compensation- The salary for this position is $75,000 per year.
- Stock options.
Please note that the compensation package can vary based on the candidate’s qualifications and experience level.
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