Guest Service Agent; Part Time - Embassy Suites Hilton Santa Clara Silicon Valley

Overview

Guest Service Agent (Part Time) – Embassy Suites by Hilton Santa Clara Silicon Valley. This role supports hotel guest services, front desk operations and providing exceptional hospitality.

Embassy Suites Santa Clara-Silicon, 2885 Lakeside Drive, Santa Clara 95054

Located near Levi’s Stadium, our team enjoys a friendly workplace with competitive benefits, career growth opportunities and the Go Hilton travel discount program. The property offers free meals during shifts. Hilton was ranked #1 on Great Places to Work and on Fortune’s World’s Best Workplaces list.

Part-time

Embassy Suites by Hilton

Guest Services, Operations, and Front Office

Pay rate: $20/hr

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process, including inputting and retrieving information, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring the guest knows the location of their room or has a bell person accompany them.
• Assist guests with check-out, including ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing payments, converting foreign currency, and processing gift certificates and cards.
• Demonstrate thorough knowledge of hotel information (room categories, room rates, packages, promotions, local area) and answer guest questions and inquiries.
• Use up-selling techniques to promote hotel services and facilities and maximize room occupancy.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
• Field guest complaints, research and resolve and negotiate solutions for guest satisfaction.
• Receive, input, retrieve and relay messages to guests using Kipsu system.

We seek candidates who demonstrate Hilton s values and key attributes:

• Hospitality — delivering exceptional guest experiences
• Integrity — doing the right thing, all the time
• Leadership — leading in our industry and communities
• Teamwork — being a team player in everything we do
• Ownership — taking responsibility for actions and decisions
• Now — operating with urgency and discipline

• Quality
• Productivity
• Customer Focus

Hilton is a leading global hospitality company spanning the lodging sector, from full-service hotels to extended-stay and mid-priced hotels. Hilton is committed to providing exceptional guest experiences worldwide; our Team Members are central to this mission.

Hilton offers an award-winning workplace culture and benefits to support the wellbeing and professional growth of Team Members, including:

• Daily Pay access (based on hotel location)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Go Hilton travel discount program
• Best-in-Class Paid Time Off (PTO)
• Parental leave support
• Employee stock purchase program (ESPP) - 15% discount
• Debt-free education options (credentials, degrees, certificates, and more)