General Manager

Millennium Hotels and Resorts is a Hong Leong subsidiary of Singapore-listed global real estate company City Developments Limited (CDL). Headquartered in Singapore, Millennium Hotels and Resorts is Singapore’s largest homegrown operator of international hotel brands spanning 4 continents and 80 strategic destinations. With a portfolio that includes timeless masterpieces to lifestyle properties, Millennium Hotels and Resorts comprises of the brands:
The Biltmore, Grand Millennium, Millennium, M Social, Studio M, M Hotel, Copthorne and Kingsgate. The group also has a specially curated selection of uniquely inimitable properties under Leng’s Collection, which has been put together by our chairman, Mr. Kwek Leng Beng.

M Social Hotel is designed to be a landmark hotel for Millennium Hotels and Resorts. The project is being developed in conjunction with Lakeside Apartments along with a public park and lake that connect the two projects. The design of the hotel offers a visually striking refuge for travelers. The massing steps down towards the East for improved views, while allowing natural light into the core of the hotel.

The first floor offers a restaurant, bar, lounge, pre-function space, multiple meeting rooms, two ballrooms, commercial kitchen, and a centrally located courtyard that connects the common areas.

The hotel provides 263 keys and, in addition to the first floor, offers visitors a fitness centre and outdoor lounge. Sitting close to the 101 Freeway, the hotel will serve as a convenient option for travellers arriving from nearby San Jose Mineta International Airport.

M Social is a cocoon of experiences. Diversity is celebrated, bland is banned. It’s a safe space where guests can meet like-minded individuals and jump into a community away from home.

The General Manager will report directly to the SVP of Operations and is responsible for leading and driving the overall performance of the Hotel.

• Prepares monthly forecasts for balance of the year including Marketing Plan, P&L and cash flow
• Monitors and analyses P&L statements and forecasts to optimize profitability
• Ensures the productivity initiative contributes to the long-term success of the Hotel
• Ensures that effective fiscal controls are in place

• Creates unity of purpose and leadership skills throughout the organization
• Lead the team and develop short, medium- and long-term business strategies to fulfil the Hotel’s Vision and Mission and provide mechanisms to track progress
• Ensures that Hotel employees are committed to a common set of values to provide the foundation for relationship and decision making
• Ensures that the Hotel has a functioning relevant policy manual
• Creates an environment where teamwork is encouraged and recognized as the desirable style of achieving superior performance
• Provides an environment where creativity and innovation are recognized/rewarded

• Acts as leader of the Hotel’s Marketing and Sales initiatives
• Participates in and approves Hotel Marketing Plan and reviews with DOM quarterly
• Develops/Leads customer focus groups/advisory councils

• Provides leadership in developing the culture of customer driven organization
• Develops “voice of the customer” tools to tract guest satisfaction to be shared with employees

• Provides staff facilities that are the “envy of the industry” and review benefits and services with HR to ensure high quality/continuous improvement
• Creates data to ensure meeting/exceeding internal customers’ expectations
• Ensures implementation of effective systems for awards and recognition
• Ensures compensation is fair in the market while attracting/rewarding the best people
• Ensures that employees have every opportunity to provide their knowledge/expertise
• Commits to the long-term localization of key positions
• Ensure that Hotel develops, implements and monitors the succession plan and the individuals identified therein
• Actively pursues effective communications throughout the organization
• Implements/monitors programs to ensure a healthy management/employee environment
• Implements performance appraisal system(s) to optimize…