Director, Clinical Services - Hospice

Overview

For over 45 years Pathways has been a Bay Area pioneer, leader, and innovator in Hospice, Home Health and Palliative Care. We provide care at home or in settings such as assisted living, a nursing home, or the hospital. We have offices in Sunnyvale, South San Francisco, and Oakland. Patients and their families know us for our personalized, high-quality care, delivered with empathy, kindness, and respect.

TITLE: Director, Clinical Services (Hospice)

OFFICE

LOCATION:

Sunnyvale

SCHEDULE: Full Time

SHIFT: M-F 8:30am - 5pm

Travel Required
:
Local (26%-49%)

The posted compensation range of $143,000 - $187,300 (annual salary) + Management Incentive Plan is a reasonable estimate that extends from the lowest to the highest pay Pathways Home Health & Hospice in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. Pathways Home Health & Hospice may ultimately pay more or less than the posted range as permitted by law.

Position Summary: The Director, Clinical Services (DCS) is responsible for the planning, direction, coordination, supervision, evaluation and provision of all nursing services provided by the assigned facility location. The DCS leads the education, training, and development of employees and oversees the coordination, continuity, and quality of clinical care, as well as the management of patient services. The DCS participates in the recruitment of employees, and provides the supervision necessary to facilitate the provision of quality care and patient satisfaction and monitors, evaluates, and takes action on clinical measures of performance.

• Adheres to the Compliance Program, including confidentiality of HIPPA protected health information. Maintains confidentiality of client information.
• Functions as an effective team member and contributes to the development and achievement of location and organizational goals and objectives.
• Is promptly and professionally available to assist all office and clinical staff.
• Maintains effective communication and confidentiality of information.
• Supervises and continually monitors the care provided to patients and ensures safe and therapeutically effective care. Conducts homecare on-site nursing supervisory visits.

• Creates an “expectation of excellence” and manages performance of direct reports to maximize the value of employees’ contributions towards organizational success.
• Establishes strategically aligned goals with employees.
• Encourages and creates opportunities for continuous improvement of employees by providing frequent coaching, mentoring and accurate performance feedback.
• Provides direction and support to employees to deliver quality services with a focus on organizational success.
• Ensures appropriate staffing levels are maintained
• Recruits and retains qualified, productive and customer-focused employees
• Interviews, hires and orients direct reports
• Monitors recruitment, retention activities and costs
• Provides fair and equitable treatment of all employees
• Creates a high performing work environment characterized by transparent and open communication, mutual trust and respect
• Provides education and training for employees in support of career goals and the organization’s mission and strategies
• Maintains positive employee morale, observable through team spirit, a sense of belonging and recognition of accomplishments
• Supports and promotes department, branch and organization decisions.

• Responsible for directing the accurate, complete and timely provision of quality patient care and services in compliance with regulatory, operational and financial requirements.
• Ensure the patient’s plan of care is individualized and appropriate.
• Assures the accuracy, completeness and timeliness of clinical records in compliance with regulatory, operational and financial requirements.
• Responsible for assuring compliance with all state, federal, and ACHC regulations and standards.
• Responsible for ensuring that all HCHB clinical workflow for DCS as well as MCSs is completed and current by the end of each business day.
• Responsible for monitoring clinical…