Knowledge Management Associate, Strategic Finance

Knowledge Management Associate, Strategic Finance Overview

• We are the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.
• We approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from our office on select days, as determined by the business needs of the team.
• The Strategic Finance Center of Excellence (COE) is focused on centralizing, standardizing, and modernizing key financial operations to unlock scale, accuracy, and strategic capacity across our company. As part of this mission, we are building a strong knowledge management foundation to ensure process clarity, consistency, and adoption across Finance. This role will play a critical part in creating and maintaining documentation that supports process alignment, onboarding, and cross-functional collaboration.
• We’re looking for a detail-oriented Knowledge Management associate to help build and maintain this foundation. This role focuses on creating clear, accurate, and accessible documentation that makes complex processes understandable and promotes consistent application of established practices across Finance.
• Location:
  
  Sunnyvale, CA or San Francisco, CA (2+ days/week, days TBD based on team schedule)
• Work Schedule:
  
  Full Time

• Develop and maintain documentation such as Standard Operating Procedures (SOPs), Desktop Procedures (DTPs), job aids, and other knowledge assets (e.g., onboarding guides, process maps).
• Conduct stakeholder interviews, shadowing, and discovery sessions to capture accurate process details.
• Maintain centralized documentation repositories with clear version control and governance standards.
• Support knowledge management initiatives, including audits and updates to keep content current and aligned.
• Create training and enablement materials to support adoption at scale.
• Support the culture and values of the organization, including diversity, inclusion, and belonging, by collaborating with and helping others;
  Participate in organization-wide events/initiatives

• Bachelor’s Degree in Business, Finance, or related field OR equivalent practical experience.
• 3-4 years of experience in process documentation, knowledge management, or content development.
• Strong ability to create structured, user-friendly documentation in a cross-functional environment.

• Effective communication and stakeholder engagement skills.
• Strong attention to detail and organizational skills.
• Understanding and familiarity with business process management and knowledge management principles.
• Ability to identify process gaps or inefficiencies and provide recommendations for improvement opportunities.
• Experience with change management and creating enablement content.
• Ability to design and develop digital content (e.g., interactive guides, visual aids) to enhance user engagement is a plus.
• Prior exposure to Finance processes (FP&A, Finance Ops) is a plus.

• Process Documentation & SOP Development
• Process Mapping (e.g., Lucidchart, Miro)
• Knowledge Management Systems
• Version Control & Documentation Governance