Human Factors Engineer

Company Description

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive
. As a global leader in robotic‑assisted surgery and minimally invasive care
, our technologies—like the da Vinci surgical system and Ion
—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare
, you’ll find your purpose here.

The Human Factors Engineer works closely with fellow UX team interaction designers, visual designers and industrial designers. Within the project team, the Human Factors Engineer collaborates with clinical engineers, system and software engineers, technical product managers, among other important functional teams. The Human Factors Engineer is a key contributor to inform and guide development of new products, and ensure that those products are feasible, viable and desirable.

As member of new and sustaining product‑development project teams, the Human Factors Engineer collaborates within a creative and structured process to conduct user research, analyze and characterize use‑related risks, and conduct usability testing of products prior to launch. They have primary responsibility for evaluating product designs with end‑user test participants, creating usability risk analyses, and conducting final usability validation studies and reports.

The Human Factors Engineer also works closely with the regulatory, quality and design controls groups to create the usability engineering documentation required for submission to medical device regulatory agencies.

This particular role of Human Factors Engineer may be assigned to any one of four related yet distinct business units that are focused on specific product platforms and/or services within Intuitive. The Human Factors Engineer would report to the Human Factors Manager of the Human Factors team within the specific business unit. Brief description of each business units is as follows.

• Digital Business Unit:
  Work within the HF team on the Digital products and Services platform focuses on User Experience with software and web‑based products that are integrated with all the Intuitive products.
• ION System Business Unit:
  The HF team within the ION Platform supports development of an emerging and developing product for systems, software and instruments with specialized users in the pulmonary/endoluminal treatment modalities.
• Da Vinci Multiport RAS Business Unit: HF teams in the Multiport group support a wide array of multi‑generational products and services touching all aspects of the product portfolio including the robotic systems, instruments and accessories, focused on the user interface, workflow and safety.
• Da Vinci Single Port RAS Business Unit:
  The HF team in the Da Vinci SP platform work in similar ways as the Multiport team, supporting new and sustaining product development on a growing and emerging product platform exploring and expanding into new RAS treatment areas.

• Collect and synthesize detailed insights on how users interact with Intuitive products through various techniques including interviews, simulations, direct observations, task analyses, and persona development.

• Contribute to workflow and user interface designs and negotiate design recommendations to mitigate use errors and improve usability.
• Gather data and evidence for defining requirements related to the clinical caregiver experience for safety and usability, with understanding of the nuance and balance of user/customer needs and business needs.
• Contribute to the revision of…